Experienced EST Fully Remote Customer Service Specialist – Plumbing, HVAC, and Service Industry Expertise

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a growth mindset? If so, we invite you to join arenaflex, a forward-thinking team dedicated to making a difference in the lives of people in the trades. As an EST Fully Remote Customer Service Specialist, you will play a vital role in supporting home service businesses by providing top-notch customer service, scheduling operations, and dispatching technicians.

About arenaflex

arenaflex is an experienced and growing team that supports home service businesses by providing remote fractional CSRs to handle daily office tasks. We believe in serving our clients and their employees with genuine care, helping them succeed. Our mission is to make a positive impact in the lives of people in the trades, and we're looking for like-minded individuals to join our team.

Who We Are Looking For

We're seeking a motivated and customer-focused individual who is eager to grow their career. As a successful EST Fully Remote Customer Service Specialist, you will possess:

• A growth mindset, with a passion for professional development and continuous learning
• Excellent communication and listening skills, with the ability to provide exceptional customer service
• Self-motivation, with the ability to work independently and manage day-to-day scheduling operations
• Experience in scheduling or dispatching, preferably in the plumbing, HVAC, or electrical services industry
• Proficiency in Google Suite and Slack, with experience in cloud-based CRM systems (Jobber, HouseCall Pro, SingleOps, etc.)
• Strong attention to detail, time management, and problem-solving skills
• Familiarity with industry terminology, processes, and materials (a plus)

Responsibilities

As an EST Fully Remote Customer Service Specialist, your key responsibilities will include:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be considered for this role, you must possess:

• Experience in scheduling or dispatching
• Experience in the plumbing, HVAC, or electrical services industry (a plus)
• Proficiency in Google Suite and Slack
• Experience in a cloud-based CRM system (Jobber, HouseCall Pro, SingleOps, etc.)
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials (a plus)
• Ability to pass a background check

Technical Requirements

To perform this role, you will need:

• A desktop or laptop with webcam, speakers, and a second monitor
• Operation System: Windows or Mac
• 8gb RAM or more
• Supportable internet speeds and router easily accessible from your workspace

Position Details

This is a remote, full-time position, with a Monday-to-Friday schedule from 8am to 5pm EST. You will have the opportunity to work with a dynamic and supportive team, with opportunities to grow your career.

Why Join arenaflex?

* Competitive salary

• Opportunity to grow your career in a dynamic and supportive team
• Flexible work arrangements, with the ability to work from home
• Professional development opportunities, with training and coaching to help you succeed
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is eager to grow their career, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are dedicated to creating a workplace that is inclusive and respectful of all individuals.

Note

Please do not call to inquire about the status of your application. Our hiring team will contact you if they have any questions or need additional information. Thank you for your interest in arenaflex! Apply for this job