Experienced Customer Support Agent & KYC Analyst - Japanese Speaking - Fintech & Payment Industry

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a rapidly growing company, we're committed to delivering exceptional customer experiences and providing our employees with the tools and support they need to succeed. We're now seeking a talented Customer Support Agent & KYC Analyst to join our team and help us achieve our goals.

About arenaflex

arenaflex is a dynamic and innovative company that specializes in providing cutting-edge solutions for businesses in the Fintech and Payment Industry. Our team is passionate about delivering top-notch customer support and ensuring compliance with regulatory requirements. We're committed to creating a fast-paced, collegial working environment that fosters career development and growth.

Job Summary

We're looking for a highly skilled Customer Support Agent & KYC Analyst to join our team and work on our award-winning client's Fintech and Payment platform. As a Customer Support Agent & KYC Analyst, you'll be responsible for handling customer complaints, providing timely and appropriate solutions, and ensuring compliance with regulatory requirements. You'll also be responsible for conducting thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.

Key Responsibilities

* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.

• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
• Stay up-to-date with industry trends and regulatory requirements to ensure compliance and provide exceptional customer support.

Essential Qualifications

* Fluent proficiency in Japanese

• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Prior experience in customer-oriented or KYC roles is preferred but not essential.
• Excellent written and verbal communication skills in English.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays, to support customers in the Japanese time zone fully remotely.

Preferred Qualifications

* High school diploma or equivalent; college degree preferred.

• Relevant experience in customer service, preferably in a global support environment.
• Excellent communication and interpersonal skills.

Skills and Competencies

* Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work independently and as part of a team.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to stay up-to-date with industry trends and regulatory requirements.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with the tools and support they need to succeed. We offer a range of career growth opportunities, including:

• Professional development and training programs.
• Mentorship and coaching from experienced team members.
• Opportunities for advancement and career growth.
• Collaborative and dynamic work environment.
• Flexible work arrangements and remote work options.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a fast-paced, collegial working environment that fosters career development and growth. Our company culture is built on the following values:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer-centric approach.
• Continuous learning and development.
• Diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Competitive salary.
• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Flexible work arrangements and remote work options.
• Professional development and training programs.

How to Apply

If you're passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply. Join us in our mission to deliver top-notch customer service and contribute to our company's success.

Application Instructions

To apply for this exciting role, please submit your resume and a cover letter outlining your experience and qualifications. We're an equal opportunities employer and welcome applications from diverse candidates.

Contact Information

If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We look forward to hearing from you. Apply To This Job Apply for this job