Experienced Customer Service Representatives – Ski Travel Industry
We're seeking highly motivated and customer-centric individuals to join our team at arenaflex as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional support to clients throughout their ski holiday journey, ensuring a seamless and enjoyable experience from the initial booking process to their return from their ski trip.
About arenaflex
arenaflex is a leading innovator in the ski travel industry, disrupting the traditional $80 billion market with its world-first self-service platform for booking an entire ski trip in just a few clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski vacations by providing real-time prices and availability for millions of ski trip combinations. We're passionate about creating magical winter experiences for our customers, and we're looking for talented and ski-passionate individuals to join our team.
Benefits & Perks
* Competitive compensation package, commensurate with experience
- Remote position with a flexible work schedule
- Workspace stipend to support your productivity and comfort
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment with a passionate team
- Access to exclusive ski industry events and experiences
About the Role
As a Customer Service Representative at arenaflex, you will be the main point of contact for our customers throughout their journey with us. You will take ownership of client onboarding, professional services, and consulting to ensure a unique customer experience. Your responsibilities will include:
- Pre-booking advice on where and how to book a ski trip
- Post-booking support according to customers' needs
- Support during the trip to give a great customer experience
- Representing the voice of the customer and influencing product development roadmap
- Liaising between arenaflex customers and arenaflex suppliers for requests, complaints, and updates
- Working independently while receiving support from a broader team
Key Requirements
* 3+ years of experience in customer service
- 2+ years of experience in Travel Tech B2C
- Experience working with support and CRM systems, preferably Hubspot, Front, Zendesk, and Intercom
- In-Resort team experience is an advantage
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Ski experience is an advantage
Available Shift Times
* Rotating shift work schedule, including weekends and evenings
- 5-day work week
- 12:00pm – 10:00pm (with the option to adjust to 1:00pm – 11:00pm during Daylight Savings Time)
Pay Rate
* Salary range $40,000-$45,000 DOE
Why Join arenaflex?
* Be part of a dynamic team dedicated to creating magical winter experiences for customers
- Enjoy a competitive compensation package and benefits
- Develop your skills and expertise in the ski travel industry
- Collaborate with a passionate and experienced team
- Enjoy a flexible work schedule and remote work options
How to Apply
If you're ready to join our team and provide exceptional support to clients throughout their ski holiday journey, submit your application today! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply To This Job
About arenaflex
arenaflex is a leading innovator in the ski travel industry, disrupting the traditional $80 billion market with its world-first self-service platform for booking an entire ski trip in just a few clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski vacations by providing real-time prices and availability for millions of ski trip combinations.
Our Culture
We're passionate about creating magical winter experiences for our customers, and we're looking for talented and ski-passionate individuals to join our team. Our culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to providing exceptional support to our customers and to creating a dynamic and inclusive work environment for our team members.
Our Team
Our team is comprised of experienced and passionate individuals who are dedicated to creating magical winter experiences for our customers. We're a collaborative and dynamic team that values innovation, customer-centricity, and teamwork. We're looking for talented and ski-passionate individuals to join our team and help us continue to disrupt the traditional ski travel industry.
Our Benefits
We offer a competitive compensation package, including a salary range of $40,000-$45,000 DOE, as well as a range of benefits and perks, including:
- Remote position with a flexible work schedule
- Workspace stipend to support your productivity and comfort
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment with a passionate team
- Access to exclusive ski industry events and experiences
Our Commitment to Diversity and Inclusion
We're committed to creating a diverse and inclusive work environment that values and celebrates the unique perspectives and experiences of our team members. We're an equal opportunities employer and welcome applications from individuals of all backgrounds and experiences.
How to Apply
If you're ready to join our team and provide exceptional support to clients throughout their ski holiday journey, submit your application today! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply To This Job
Contact Us
If you have any questions or would like to learn more about our team and our culture, please don't hesitate to contact us. We'd be happy to hear from you and answer any questions you may have. [email protected] +1-555-555-5555 Contact Us Apply for this job