Experienced Customer Service Representative – Medicare Contract-to-Hire Opportunity at arenaflex
Job Title: Experienced Customer Service Representative – Medicare Contract-to-Hire Opportunity at arenaflex
Job Description:
About arenaflex
At arenaflex, we are a leading healthcare insurance provider dedicated to delivering exceptional service to our members. Our mission is to provide innovative solutions that empower individuals to take control of their health and well-being. We are committed to fostering a culture of empathy, compassion, and excellence in everything we do.Job Overview
We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives for a 3+ months contract-to-hire role. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our members and resolving their concerns in a timely and professional manner.Key Responsibilities:
- Handle inbound calls, emails, and chats from members, addressing their queries, concerns, and issues related to claims, benefits, enrollment, member portal, ID cards, and other Medicare-related matters.
- Work collaboratively with members to resolve problems and provide solutions that meet their needs and expectations.
- Utilize multiple systems simultaneously to navigate and resolve member inquiries efficiently.
- Develop and maintain a deep understanding of arenaflex's products and services to provide accurate and informed responses to member queries.
- Meet or exceed performance metrics, including call handling time, first-call resolution, and member satisfaction ratings.
- Participate in ongoing training and development programs to enhance skills and knowledge in customer service, Medicare, and related areas.
Essential Qualifications:
- High school diploma or equivalent required; 2 years of customer service experience or call center experience preferred.
- Excellent verbal and written communication skills, with the ability to communicate complex messages clearly and professionally over the phone.
- Strong problem-solving skills, with the ability to empathize with members and provide solutions that meet their needs.
- Ability to navigate multiple systems simultaneously and work in a fast-paced environment.
- Must score 80% or above on the eSkills test.
Preferred Qualifications:
- Healthcare industry experience, particularly in Medicare or related areas.
- Previous experience in call center customer service, with a focus on inbound calls.
- Medical background or certification, such as CNA or LPN.