Experienced Customer Service Representative – Collections at arenaflex

Join arenaflex, a leading financial services company, and embark on a rewarding career as a Customer Service Representative – Collections. In this role, you will play a vital part in helping customers understand their financial obligations and preventing potential losses to arenaflex. As a Customer Service Representative – Collections, you will be responsible for collecting on low-risk accounts, negotiating repayment options, and providing exceptional customer service to our valued clients.

About Working at arenaflex

At arenaflex, we pride ourselves on creating a culture that values our people and the communities we serve. Our commitment to helping individuals and businesses achieve financial safety and success is at the heart of everything we do. With a rich history spanning over 155 years, we have built a reputation for excellence and innovation in the financial services industry. Our culture is built on the principles of teamwork, empathy, and continuous learning. We believe in investing in our employees, providing them with the space and resources to grow and develop their skills. Our award-winning culture is a testament to our dedication to our people and our commitment to excellence.

About This Job

As a Customer Service Representative – Collections, you will be responsible for:

• Collecting on low-risk accounts to minimize arenaflex's 30+ delinquency rate
• Assisting customers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to arenaflex
• Negotiating repayment options by asking questions and offering applicable solutions
• Handling incoming and outgoing calls to customers with current and past due accounts, and leaving messages as necessary
• Providing proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Performing other duties as assigned

Work Schedule

* Monday - Thursday: 8:00am- 7:00pm

• Friday: 8:00am - 5:00pm
• Saturday: 8:00am- 12:00pm
• Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

Knowledge, Skills & Abilities Required

* General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

• Familiarity with inbound/outbound/blended dialing environment
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

* High School Diploma or equivalent combination of education and experience required

• 1+ year customer service experience required
• Collections experience preferred
• Level of role is determined by knowledge, experience, skills, abilities, and education

Compensation & Benefits

* A competitive salary, with a reasonable estimate of the current base pay ranging from $15.50 to $20.00 per hour

• Eligibility for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals
• Employer-sponsored health, dental, and vision insurance
• 401(k) plan
• Life insurance
• Paid vacation and paid personal time
• Career development and education assistance
• Voluntary supplemental benefits

Location

* arenaflex, 811 Main St, Kansas City, Missouri 64105

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career as a Customer Service Representative – Collections at arenaflex. Apply To This Job Apply for this job