Experienced Customer Service Loyalty Champion II – Remote Role with arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences and driving loyalty? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Loyalty Champion II. In this remote role, you'll have the freedom to work from home while making a meaningful impact on our customers' lives.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower people to live, work, and play. We're a community of passionate individuals who share a common goal: to make a difference in the world. Our V Team is a collaborative, inclusive environment where everyone feels valued, connected, and empowered to reach their potential. We're committed to driving innovation, creativity, and impact in everything we do.

What You'll Be Doing

As a Customer Service Loyalty Champion II, you'll be responsible for delivering exceptional customer experiences and driving loyalty through proactive measures. Your key responsibilities will include:

• Handling and resolving escalated customer concerns with varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience to keep customers loyal to arenaflex
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Growing the business by completing a full end-to-end account analysis
• Executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. You'll be required to attend some in-person training and onsite call-taking during initial training/transition, followed by periodic in-person meetings and events throughout the year. The location is in Irving, TX (600 Hidden Ridge), and you must be within a reasonable commute to the hub location.

What We're Looking For

To be eligible for this position, you must have:

• A Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

Even better if you have:

• A degree
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Texas within a 75-mile radius of our listed hub location

Home Office Requirements

* You'll work from home in this remote role, with occasional in-person meetings and training.

• The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
• A dedicated, quiet, and private workspace.
• arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Why Join arenaflex?

* Competitive salary and comprehensive benefits

• Opportunity to work from home with occasional in-person training and meetings
• Collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
• Chance to make a meaningful impact on our customers' lives
• Ongoing training and development opportunities to help you grow and succeed

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences and driving loyalty, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply for this job