Experienced Customer Experience Specialist – Remote Support Role for arenaflex

We're on a mission to revolutionize the way people interact with arenaflex, and we're looking for a talented Customer Experience Specialist to join our team. As a Customer Experience Specialist at arenaflex, you'll be the face of our company, providing exceptional support to our customers and helping them achieve their goals. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's changing the way people live, work, and play. We're a team of passionate individuals who are dedicated to creating a better world through technology, sustainability, and social responsibility. Our mission is to empower people to live their best lives, and we're looking for like-minded individuals to join our journey.

The Role

As a Customer Experience Specialist at arenaflex, you'll be responsible for providing top-notch support to our customers through various channels, including email, chat, and phone. You'll be the go-to person for answering questions, resolving issues, and providing solutions that exceed our customers' expectations. Your primary goal will be to create a positive and memorable experience for every customer interaction, ensuring that they feel valued, heard, and supported.

Responsibilities

* Handle all inbound requests from our customers and solve their issues providing an outstanding experience in every interaction

• Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner
• Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
• Escalate critical cases and exceptions to CX Supervisor for proper follow up
• Process orders, forms, applications, and general subscription requests
• Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Qualifications

* You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.

• You have an outstanding level of English (oral and written) and effective communication skills
• You are customer-centric and love helping people
• You are very organized, even under pressure
• You have a positive attitude, great people skills, supportive, and willing to go the extra mile for a team member
• Your North Stars are Quality and Empathy
• If you have knowledge of nutritional information and fine dining, we would love to speak with you!

Specific Requirements

* Working schedules: Sunday to Thursday | Tuesday to Saturday Shifts: AM (6am - 3pm) | PM (2pm to 11pm EST) | Late (5pm to 2am EST)

• Availability to work on Public Holidays (you'll be paid double your normal daily rate)
• Hybrid Model - you will be required to attend to our office on demand.

Benefits

* Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!

• Work remotely: design the life that you want.
• Enjoy 15 days of vacation each year from start date.
• Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.
• Compassionate Leave: 3-5 days each time the need arises.
• Personalized English coach

Interview Process

* Application review - Please, submit your English version resume

• Short video presenting yourself - we want to know you! (3 min)
• Take home test (90 min)
• Assessment (30 min)
• Reference Check
• Face to Face - Interview day in our BA office! Wednesday 4th of September.
• Offer

Monthly salary range:

$930 USD

Tentative starting date:

September 16th and November 4th. If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

arenaflex is an Equal Opportunity Employer

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job