Experienced Content Strategist- Customer Advocacy Specialist – Digital Storytelling and Marcom Expert

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and tell their stories. As a seasoned Content Strategist- Customer Advocacy Specialist, you'll play a pivotal role in driving our Marcom strategy by crafting compelling narratives that showcase the value of our products and services. If you're passionate about content creation, have a knack for storytelling, and thrive in a fast-paced environment, we'd love to hear from you!

About arenaflex

arenaflex is a leading innovator in the industry, dedicated to delivering cutting-edge solutions that transform the way businesses operate. Our team is comprised of talented individuals who share a passion for innovation, collaboration, and customer satisfaction. As a Content Strategist- Customer Advocacy Specialist, you'll be part of a dynamic team that's shaping the future of customer advocacy and Marcom.

Key Responsibilities

As a Content Strategist- Customer Advocacy Specialist, you'll be responsible for creating user-friendly customer advocacy content that resonates with our target audience. Your key responsibilities will include:

• Developing Marcom strategy by interviewing customers, authoring creative briefs, and defining compelling storylines to meet our marketing objectives.
• Contributing to story development by writing and revising content for digital and sales enablement teams.
• Managing administrative tasks such as team huddles, priority alignment, reporting, communication, required trainings, internal site updates, and staying active in our project management system.
• Collaborating with cross-functional teams to ensure seamless content delivery and alignment with business objectives.
• Identifying and writing compelling narratives for customer pitches and briefs.
• Developing a deep understanding of B2B marketing communication fundamentals, including channels, audience, content types, and messaging.

Essential Qualifications

To succeed in this role, you'll need:

• Experience in a Customer Marketing or Customer Reference program developing B2B case studies with exceptional written and verbal communication skills.
• A solid understanding of B2B marketing communication fundamentals, including channels, audience, content types, and messaging.
• A digital-first mindset with a focus on creating engaging, user-friendly content.
• Excellent storytelling skills, with the ability to craft compelling narratives that resonate with our target audience.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working in a fast-paced, dynamic environment with multiple stakeholders and deadlines.
• A background in marketing, communications, or a related field.
• Familiarity with project management tools and software, such as Asana, Trello, or Basecamp.
• Experience with content management systems, such as WordPress or Drupal.
• A portfolio of work that showcases your content creation and storytelling skills.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent written and verbal communication skills, with the ability to craft compelling narratives and communicate complex ideas simply.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams.
• A digital-first mindset, with a focus on creating engaging, user-friendly content.
• Strong analytical and problem-solving skills, with the ability to analyze data and identify opportunities for improvement.
• A passion for storytelling and content creation, with a desire to continuously learn and improve.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Content Strategist- Customer Advocacy Specialist, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and conferences.
• Mentorship and coaching from experienced professionals in the field.
• Opportunities to take on new challenges and responsibilities, with a focus on career growth and development.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and supportive work environment. Our team is comprised of talented individuals who share a passion for innovation, collaboration, and customer satisfaction. As a Content Strategist- Customer Advocacy Specialist, you'll be part of a team that's shaping the future of customer advocacy and Marcom.

• Our office is located in a vibrant and diverse community, with easy access to public transportation and amenities.
• We offer a flexible and remote work policy, with the option to work from home or in our office.
• Our team is comprised of talented individuals from diverse backgrounds and industries, with a focus on collaboration and teamwork.
• We prioritize work-life balance, with a focus on supporting our employees' physical and mental well-being.

Compensation, Perks, and Benefits

As a Content Strategist- Customer Advocacy Specialist, you'll be eligible for a competitive salary, with a range of benefits and perks, including:

• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) matching program, with a focus on retirement savings and security.
• A generous paid time off policy, with a focus on work-life balance and relaxation.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.
• Opportunities for professional development and growth, with a focus on career advancement and success.

Conclusion

If you're passionate about content creation, have a knack for storytelling, and thrive in a fast-paced environment, we'd love to hear from you! As a Content Strategist- Customer Advocacy Specialist at arenaflex, you'll have the opportunity to drive our Marcom strategy, develop compelling narratives, and contribute to the growth and success of our business. Apply now to join our dynamic team and start shaping the future of customer advocacy and Marcom! Apply for this job