Experienced Customer Service Representative – Overnight (WFH Illinois) at arenaflex

Join arenaflex, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As an Experienced Customer Service Representative – Overnight (WFH Illinois) at arenaflex, you will play a vital role in delivering exceptional customer service to patients in need of life-sustaining medications. If you're passionate about helping others and have a strong desire to grow in your career, this is the perfect opportunity for you.

About arenaflex

arenaflex is a healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we're looking for talented individuals like you to join our team.

Job Summary

We're seeking an Experienced Customer Service Representative to work in our inbound call center in overnight shifts. As a Customer Service Representative, you will be responsible for handling a high volume of complex customer needs over the phone, providing timely delivery of life-sustaining medications to patients in need. If you have at least 12 months of customer service experience, strong computer skills, and a passion for helping others, we encourage you to apply.

Key Responsibilities

* Handle a high volume of complex customer needs over the phone, including prescription refills, order status, and insurance coverage

• Provide timely delivery of life-sustaining medications to patients in need
• Work in a fast-paced, metric environment to meet customer service standards
• Collaborate with patients to resolve their questions and concerns in a empathetic and professional manner
• Utilize strong computer skills to navigate our systems and provide accurate information to patients
• Meet or exceed customer service metrics, including first call resolution and customer satisfaction

Training Schedule

* Monday through Friday, 9:00am EST to 5:00pm EST (training schedule)

• Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am (an 8-hour shift will be assigned to you 5 days a week within this time frame)

Pay Range

* The typical pay range for this role is $17.02 to $27.16 per hour

• Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

* 1+ year of customer service experience

• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, prescriptions

COVID Requirements

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Benefits and Perks

* Competitive salary

• Opportunities for career growth and advancement
• Comprehensive training program
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to a wide range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Why Join arenaflex?

* We're a company that truly cares about our patients and our employees

• We offer a comprehensive training program to ensure your success
• We're committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day
• We offer opportunities for career growth and advancement
• We're a company that values and rewards outstanding performance

How to Apply

If you're passionate about helping others and have a strong desire to grow in your career, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job