Experienced Full Stack Customer Service Representative – Remote Support & Operations

Join arenaflex, a leading global airline, and become a vital part of our dynamic team as a Remote Customer Service Representative. Are you ready to embark on a thrilling journey, explore new horizons, and grow professionally? Look no further! arenaflex is seeking an experienced and skilled Full Stack Customer Service Representative to join our team. As a member of our Payments and Digital Operations group, you will play a crucial role in ensuring seamless customer experiences, efficient operations, and exceptional service delivery.

Why you'll love this role

This position is an exciting opportunity to work in a fast-paced environment, handling a wide range of tasks related to check processing, item handling, direct payments, and asset transfers. You will be responsible for:

• Completing data entry and adjustment tasks
• Coordinating returns with customers, external merchants, the Central Bank, and other institutions
• Assisting other departments with fraud detection, part requests, and related accounting record adjustments
• Working part cases/exercises assigned
• Following and maintaining procedures to ensure strict compliance with NACHA rules and guidelines and Government Banking regulations
• Processing advance payments, multi-record and part deposits, credit card payments, and other checks, such as IRA, bankruptcy, and result checks
• Auditing, analyzing, and supporting Remote Store, Mobile, ATM, and other image-enabled items
• Logging, researching, and making necessary GL, account changes, and returns
• Processing Stop Pays and Check Grouping
• Completing daily reconciliations and branch closing
• Acquiring data from customers for the efficient and precise handling of domestic and international asset transfer requests
• Researching and checking incoming and active funds transfer data
• Communicating with vendors to handle funds transfers
• Understanding and being aware of active and incoming funds transfer regulations
• Storing check returns, researching part returned checks, processing part checks, confirming customers for friendly funds transfers, and Central Bank confirming and delivering funds transfers
• Completing daily handling of work processes related to late returns, source of receipts, foreign collections, and legal charges

What you'll require for success

* Bachelor's degree in a relevant field

• Previous customer service or banking experience
• Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to work extended hours to meet business needs
• Excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple tasks, and work as a vital part of a team
• Ability to perform numerical computations and analyze data
• Ability to successfully focus on work and comply with time constraints under high volume pressure
• Ability to educate and perform any job assigned within the department
• Ability to connect professionally with all colleagues and customers
• Ability to work autonomously and with minimal supervision
• Ability to self-motivate and develop areas of strength and expertise
• Ability to focus on work and fulfill time constraints successfully
• Ability to maintain good performance and participation

What you'll get

Join arenaflex and enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and prescription benefits from day one
• Virtual doctor visits and flexible spending accounts
• 401(k) program with employer contributions after one year
• Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Our culture

At arenaflex, we value diversity, inclusion, and employee well-being. Our 20+ Employee Business Resource Groups are dedicated to connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential, and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you contribute to the world's largest airline? Join arenaflex today and let's build the future together! If this role sounds like a perfect fit, don't hesitate. Apply today and let's start this exciting journey together! Apply Job! Apply to this Job Apply for this job