Experienced Customer Service Associate – Nights and Weekends at arenaflex

Job Summary:

Join arenaflex, a leading innovator in the live event industry, as a Customer Service Associate – Nights and Weekends. As a key member of our Seller Operations team, you will play a vital role in delivering exceptional customer experiences for our valued sellers and customers. If you're a motivated and customer-focused individual with a passion for the live event space, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and rapidly growing company that specializes in providing innovative solutions for the live event industry. Our mission is to deliver unparalleled customer experiences, and we're committed to building a team of talented and dedicated professionals who share our passion for excellence. As a Customer Service Associate – Nights and Weekends, you'll be part of a thriving team that's dedicated to providing top-notch support to our sellers and customers.

Key Responsibilities:

As a Customer Service Associate – Nights and Weekends, your primary responsibilities will include:

• Managing transactions and relationships with our valued sellers and customers through phone and email interactions
• Responding to a broad range of event and order-related questions, ensuring that our customers receive elite service
• Investigating instances where customer experience has been affected, determining fault, and resolving issues fairly and constructively
• Handling day-to-day interactions with sellers beyond traditional customer service responsibilities
• Navigating order queues to provide real-time assistance and ensure timely confirmation by ticket sellers
• Collaborating with the Seller Operations team to advance individual and team goals

Career Progression:

As a Seller Operations Associate, your role expectations will progress as follows:

30 days in:

Complete new hire orientation, gaining knowledge and resources about arenaflex's operations and the live event industry. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.

60 days in:

Investigate instances where customer experience has been affected, determine fault, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities.

90 days in:

Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring:

To succeed as a Customer Service Associate – Nights and Weekends, you'll need to bring the following skills and qualities:

• Outstanding communication, attention to detail, and organizational skills
• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude
• Ability to work effectively in a hybrid model, with 3 days in office and 2 days at home
• Availability to work nights and weekends, including 1:30pm-10:00pm shifts

Work Environment and Culture:

arenaflex is committed to creating a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. As a Customer Service Associate – Nights and Weekends, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Compensation and Benefits:

arenaflex offers a competitive salary, with a base salary of $40,000 and eligibility for overtime pay. You'll also receive bi-annual bonuses and an annual equity grant. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities

How to Apply:

If you're a motivated and customer-focused individual with a passion for the live event space, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and discuss how you can contribute to our thriving team.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Job Type:

Full-time

Location:

Remote (with 3 days in office and 2 days at home)

Schedule:

* Monday-Friday 8:30-5:00pm for training (first 4 weeks)

• Hybrid model, with 3 days in office and 2 days at home
• Nights and weekends, including 1:30pm-10:00pm shifts

Salary:

$40,000 base salary, with eligibility for overtime pay, bi-annual bonuses, and an annual equity grant

Benefits:

Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with company match, paid time off and holidays, and professional development opportunities Apply for this job