Experienced Customer Service Representative – Property and Casualty Insurance (100% Remote) at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our clients, helping them navigate their property and casualty insurance needs. If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the insurance industry. With a commitment to excellence and a customer-centric approach, we strive to make a positive impact on the lives of our clients and their families. Our team is dedicated to fostering a culture of collaboration, innovation, and growth, and we're excited to welcome like-minded individuals to join our journey.

Job Summary

We're seeking an experienced Customer Service Representative to join our 100% remote team in the USA. As a key member of our team, you'll be responsible for managing inbound email, chat, and phone inquiries from pet parents, providing solutions for their pet insurance needs, and driving sales growth through effective problem-solving and relationship-building skills. If you're a results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Manage inbound email, chat, and phone inquiries from pet parents to provide solutions for their pet insurance needs

• Manage time and other resources to ensure sales goals are met consistently
• Handle all interactions promptly and effectively to minimize wait times
• Build rapport with potential customers to reinforce the value of arenaflex's Petfirst brand and our pet insurance products
• Build strong knowledge of products and services offered
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed sales targets and key performance indicators (KPIs)
• Stay up-to-date with industry trends, products, and services to provide expert advice to customers

Essential Business Experience and Technical Skills

* High school diploma or equivalent

• 2+ years of sales experience in a customer-facing role
• Proven attendance reliability and flexibility to work evenings and weekends
• Current active property and casualty insurance license in a minimum of 45 states, but preferably all 50 + D.C.
• Strong written, verbal, interpersonal, and phone communication skills
• Excellent tracking, follow-up, negotiating, and relationship-building skills
• Demonstrated ability to consistently overcome objections
• Articulate, professional, and possesses a strong quality sales mindset with attention to detail
• Proven history of adherence to corporate policies, procedures, and guidelines
• Strong computer background using MS Word, Excel, and Internet

Preferred Qualifications

* Proven sales success within an inbound service environment, preferably a direct sales environment

• Insurance industry sales experience
• Service industry and/or Contact Center experience
• Resident Property and Casualty Insurance License is preferred
• Ability to operate in a fast-paced, multi-tasking environment with deadlines

Training and Onboarding

* 100% remote training schedule: Monday to Friday, 9:00 am - 5:30 pm EST, for two weeks

• Flex schedule: Monday to Friday, 8:00 am - 9:00 pm, one weekend a month on a rotating schedule
• Permanent shift will be assigned after the initial training period

Compensation and Benefits

* Competitive hourly rate: $18 - $20 per hour

• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

What We Offer

* A dynamic and supportive work environment

• Opportunities for career growth and professional development
• Comprehensive benefits package
• Competitive compensation and bonuses
• Recognition and rewards for outstanding performance
• Collaborative and inclusive team culture

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now Apply for this job