Customer Service Delivery Advocate – Represent arenaflex with Passion and Excellence

At arenaflex, we're on a mission to revolutionize the car-buying experience by delivering happiness to our customers, one vehicle at a time. As a Customer Service Delivery Advocate, you'll be at the forefront of this movement, representing our dynamic brand and values in dynamic ways. If you're an enthusiastic, energetic, and self-motivated team player with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is a trailblazing company that's changing the way people buy cars. We're not just a car retailer; we're a brand that's committed to transparency, honesty, and customer satisfaction. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. As a Customer Service Delivery Advocate, you'll be an ambassador of this promise, representing our brand and values with passion and excellence.

Key Responsibilities

As a Customer Service Delivery Advocate, you'll have the opportunity to:

• Deliver vehicles straight to customers' doors with our custom car haulers (don't worry – a commercial license is not required to drive the hauler and you will receive ample training)
• Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
• Complete customer paperwork and include thorough notes in our customer tracking system
• Consistently drive safe and maintain a clean driving record in accordance with arenaflex's CMV Driver Qualification policy
• Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by arenaflex). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements
• Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems
• Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by arenaflex)
• California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by arenaflex)

Shift Requirements and Compensation

* The hours for this position are from 11am – 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

• Base compensation of $17/hour
• In addition, we offer quarterly merit increases based on your performance within your first year.
• Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!

Benefits and Perks

* Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!

• Opportunity to work with a dynamic team that's passionate about delivering exceptional customer experiences
• Ample training and development opportunities to help you grow your career
• A fun and supportive work environment that's all about teamwork and collaboration

Essential Qualifications and Requirements

* Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat)

• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Must be able to read, write, speak and understand English
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Preferred Qualifications and Requirements

* Previous experience in customer-facing roles, preferably in the automotive industry

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with customer tracking systems
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow their careers and develop new skills. As a Customer Service Delivery Advocate, you'll have access to:

• Ongoing training and development opportunities to help you grow your skills and knowledge
• Opportunities to take on new challenges and responsibilities as you progress in your career
• A supportive and collaborative work environment that's all about teamwork and collaboration
• A comprehensive benefits package that includes medical, dental, vision, and matching 401k, along with other cool perks programs

Work Environment and Company Culture

At arenaflex, we're all about creating a fun and supportive work environment that's all about teamwork and collaboration. As a Customer Service Delivery Advocate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• Transparency: We're committed to being open and honest with our customers and team members.
• Honesty: We're committed to doing the right thing, even when it's hard.
• Customer satisfaction: We're committed to delivering exceptional customer experiences that exceed our customers' expectations.
• Teamwork: We're committed to working together as a team to achieve our goals and deliver exceptional customer experiences.

Compensation, Perks, and Benefits

* Competitive compensation package that includes base pay, quarterly merit increases, and opportunities to increase hourly compensation based on performance

• Comprehensive benefits package that includes medical, dental, vision, and matching 401k, along with other cool perks programs
• Opportunities to take on new challenges and responsibilities as you progress in your career
• A fun and supportive work environment that's all about teamwork and collaboration

How to Apply

If you're an enthusiastic, energetic, and self-motivated team player with a passion for delivering exceptional customer experiences, we want to hear from you! Apply today to join our team as a Customer Service Delivery Advocate and be part of a dynamic team that's changing the way people buy cars.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. arenaflex also prohibits harassment of applicants or employees based on any of these protected categories.

Requirements for Employment

All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English. Apply for this job