Experienced Seasonal Customer Care Specialist 1 – Remote – Florida in Tampa, FL

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Seasonal Customer Care Specialist 1, you'll play a vital role in representing arenaflex and providing world-class service to our customers across the country. If you're passionate about delivering outstanding customer care, enthusiastic about working in a fast-paced environment, and committed to providing solutions-oriented service, we want to hear from you!

About arenaflex

arenaflex is a leading retailer that's dedicated to providing our customers with an unparalleled shopping experience. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the retail industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team.

Job Summary

As a Seasonal Customer Care Specialist 1, you'll be the voice of arenaflex, fielding real-time calls from customers across the country during peak/scaled events in a virtual contact center environment. You'll be responsible for providing world-class service to our customers, troubleshooting and resolving customer service inquiries or issues, and processing orders and entering data into our order entry system. If you're a caring and compassionate individual with excellent communication skills, conflict management skills, and a high sense of urgency, we want to hear from you!

Responsibilities

* Act as a Brand Ambassador for arenaflex, providing world-class service to all customers

• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Requirements

* Ability to meet the arenaflex Remote Work Policy and all detailed expectations, including: + Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download - Internet connection must be wired to modem; wireless internet connection not permitted + A quiet, distraction-free, secure home workspace + The ability to work your entire shift using a computer while stationed at a desk, wearing a headset + Participation in video calls using both the sound and video features of the video conference platform

• Excellent communication skills
• Conflict management skills and professional composure
• Ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

Benefits

* Medical/Vision, Dental, Retirement, and Paid Time Away

• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Work from Home Subsidy: You'll receive a post-tax $50 stipend each month for business expenses that may be incurred such as internet and incidentals
• Opportunity to transition to permanent positions or qualify for additional seasonal opportunities based on performance and business need

What We Offer

* A dynamic and fast-paced work environment that's perfect for individuals who thrive in a challenging and ever-changing environment

• Opportunities for career growth and development, including training and professional development programs
• A comprehensive benefits package that includes medical, vision, dental, retirement, and paid time away
• A merchandise discount program that allows you to shop at arenaflex stores and online at a discounted rate
• A work from home subsidy that helps you cover business expenses
• A chance to be part of a team that's passionate about delivering exceptional customer experiences

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer care, we want to hear from you! To apply, please submit your application through our website. We can't wait to hear from you!

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. If you require accommodation during the application process, please don't hesitate to contact us.

Contact Us

If you have any questions or concerns about the application process or the role, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon!

Apply Now

Ready to take the next step in your career? Apply now to become a Seasonal Customer Care Specialist 1 at arenaflex! Apply for this job