Director, Global Contracts & Customer Service Management – Lead a Team of Experts at arenaflex

Are you a seasoned professional with a passion for contract management and customer service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading company in the industry, where we're seeking a talented Director, Global Contracts & Customer Service Management to join our team. As a Director, Global Contracts & Customer Service Management at arenaflex, you'll have the opportunity to lead a team of experts in managing our global commercial contracts and customer service processes. You'll be responsible for overseeing contract negotiation, administration, and compliance, as well as managing the flow of customer orders globally. Your expertise will be instrumental in developing and maintaining robust contract management processes, procedures, internal controls, and systems to ensure compliance with regulations and industry standards.

About arenaflex

arenaflex is a cutting-edge company that's revolutionizing the industry with innovative solutions and a commitment to excellence. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a meaningful impact. We're dedicated to fostering a culture of collaboration, creativity, and continuous learning, where our employees can grow and thrive.

Job Details

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Location:

Remote role with preference for candidates located in Massachusetts or the Northeast Region

Job Type:

Full-time

Reports to:

Senior Leadership Team

Team Size:

5-10 team members

Travel:

Occasional travel to industry events and conferences

Responsibilities

As a Director, Global Contracts & Customer Service Management at arenaflex, you'll be responsible for:

Contract Leadership:

+ Negotiate and draft contracts with cross-functional stakeholders to ensure fair and legally compliant terms + Manage a team responsible for tracking contract terms, ensuring adherence to contract obligations, and handling contract renewals and terminations + Address contract disputes with customers, working to find mutually agreeable solutions + Oversee contract compliance, ensuring adherence to commercial and government regulations

Customer Service Leadership:

+ Ensure business stability and scalability by establishing and maintaining systems and processes to support high-volume transactions + Monitor customer satisfaction, track feedback, conduct surveys, and analyze data to identify areas for improvement + Address customer complaints and inquiries, ensuring prompt and effective resolution + Develop and implement customer service strategies to improve customer satisfaction and loyalty

Requirements

To be successful in this role, you'll need:

Education:

+ Bachelor's degree in Business Administration, Management, Finance, or a related field + Master's degree in law, business administration, or a related field with emphasis on analytical, communication, and strategic thinking (preferred)

Experience:

+ 10 years of experience in a customer-facing function, ideally contract management or customer service, ideally within the medical device industry + 7 years of experience in business, finance, and/or contracting + 6 years of experience in a leadership or supervisory role in a matrix, direct/indirect, and global settings + Proven track record of successful contract negotiations and/or customer service management within a matrix, international environment

Skills:

+ Advanced knowledge of contract/order management lifecycle software + Familiarity with industry-specific regulations and standards + Exposure to process improvement methods (Lean/Lean Startup, Six Sigma) + Strong analytical, communication, and strategic thinking skills

What We Offer

As a Director, Global Contracts & Customer Service Management at arenaflex, you'll enjoy:

Competitive Compensation:

A base salary range of $145,549.31-$196,690.94/Annual

Benefits:

A comprehensive suite of benefits, including a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, flexible time off, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits

Career Growth Opportunities:

A dynamic and fast-paced environment where you can grow and develop your skills and expertise

Learning Benefits:

Access to training and development programs, conferences, and industry events to stay up-to-date with the latest trends and best practices

How to Apply

If you're a motivated and experienced professional with a passion for contract management and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for the job now! Apply for this job Apply for this job