Experienced Customer Service Phone Representative – HVAC Service and Sales

At arenaflex, we're not just a company – we're a family. We're a team of dedicated professionals who share a passion for delivering exceptional customer service and building long-lasting relationships with our clients. As a part-time Customer Service Phone Representative, you'll play a vital role in helping us achieve our mission of providing top-notch HVAC service, repair, and sales to our valued customers in Willis, TX. About arenaflex arenaflex is an established, family-owned residential and commercial HVAC service, repair, and sales company. We're proud to be a Christian-based organization that values honesty, integrity, and a strong work ethic. Our team is built on a foundation of respect, trust, and open communication, and we're committed to creating a positive and supportive work environment that fosters growth and development. A Day in the Life as a Customer Service Phone Representative As a Customer Service Phone Representative, you'll be the first point of contact for our clients, answering incoming calls, booking service appointments, and managing our club membership base. You'll work closely with our dispatcher to ensure that each call is scheduled efficiently, keeping customer satisfaction at the heart of everything you do. When things get busy, you'll stay proactive, making outbound calls and helping to renew memberships. Whether it's solving a problem or making sure customers are booked for their service, you'll be the key to keeping things running smoothly. Key Responsibilities: * Answer incoming calls and respond to customer inquiries in a professional and courteous manner * Book service appointments and manage our club membership base to ensure customer satisfaction * Work closely with the dispatcher to schedule calls efficiently and effectively * Make outbound calls to customers to renew memberships and promote arenaflex services * Provide exceptional customer service and resolve any issues or concerns in a timely and professional manner * Maintain accurate records and reports to ensure seamless communication and data management Minimum Requirements: * High school diploma or equivalent * Strong customer service skills with a professional attitude * Proficiency in Microsoft Excel, Word, and PowerPoint * Ability to work both independently and as part of a team * Excellent communication skills – both written and verbal * Critical thinking skills and problem-solving abilities * Associate degree (preferred) * Bilingual (preferred) Work Location & Schedule: * Location: Willis, TX * Schedule: Part-time, Monday to Friday, 10:00 AM – 4:30 PM (hours are negotiable) Why Join arenaflex? * Competitive hourly rate of $12-$18/hour based on experience * Flexible schedule to accommodate your needs * Exciting opportunities for growth and bonuses * A supportive and inclusive work environment that values your contributions * A chance to make a real difference in the lives of our customers * A dynamic and fast-paced work environment that's always challenging and engaging What We Offer: * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and growth * A fun and supportive work environment that's always looking for ways to improve How to Apply: If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Our quick, mobile-friendly initial application takes just 3 minutes and is your first step toward joining our exceptional HVAC team. Once you apply, our hiring team will reach out promptly to guide you through the next steps if you qualify. It's that simple – apply now and start your journey with arenaflex! ```html

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