Experienced Customer Service Supervisor – Strategic Team Leadership and Operational Excellence

At arenaflex, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join arenaflex and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for supervising and overseeing performance, staff development, and day-to-day operations of an assigned team to support arenaflex Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values. First point of contact for agents to resolve escalated issues and manager reporting requests and reviews. This role will oversee licensed customer service agents that are knowledgeable with Medicare product portfolio.

Key Responsibilities:

* Supervise and oversee performance, staff development, and day-to-day operations of an assigned team

• Identify and understand strengths and opportunities of individuals, and the larger team, and build upon those strengths to enhance the team
• Coach through opportunities to ensure employees are bringing their best selves to serve members, providers, and stakeholders
• Maintain a safe and healthy work environment by enforcing organizational standards and core values
• First point of contact for agents to resolve escalated issues and manager reporting requests and reviews
• Oversee licensed customer service agents that are knowledgeable with Medicare product portfolio

Required Job Qualifications:

* Bachelor’s degree and 1 year business experience OR 5 years business experience

• 2 years’ experience acting in a lead capacity with sound decision-making skills in a customer service environment
• Experience in coaching, mentorship, and professional development
• Clear and concise written and verbal communication skills
• Analytical and organizational skills and ability to meet deadlines
• Experience in root cause analysis and problem-solving
• PC proficiency to include Microsoft office products and operational systems

Preferred Job Qualifications:

* Health Insurance License

• 1-2 years' experience operating in a call center environment, with call center terminology, technology, and operating environment (call queue)
• Sponsorship will not be provided for this role
• Hybrid: Work in office 3 days a week; work from home 2 days a week

Essential Skills and Competencies:

* Strong leadership and team management skills

• Excellent communication and interpersonal skills
• Ability to analyze complex problems and develop effective solutions
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong coaching and mentoring skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development through mentorship and coaching
• Collaborative and dynamic work environment that encourages innovation and creativity
• Access to industry-leading tools and technologies to help you succeed
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture Highlights:

* arenaflex is a purpose-driven company that values its employees and provides a supportive and inclusive work environment

• Collaborative and dynamic work environment that encourages innovation and creativity
• Opportunities for professional growth and development through mentorship and coaching
• Access to industry-leading tools and technologies to help you succeed
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits:

* Competitive salary range: $54,800.00 - $121,100.00

• Annual incentive bonus plan subject to the terms and conditions of the plan
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) savings plan and pension plan
• Paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, and other incentives
• Robust total rewards package for employees

Equal Opportunity Employment Statement:

arenaflex is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please apply for this exciting opportunity to join the arenaflex team. Don't miss out on this chance to grow your career and make a meaningful impact in the lives of our members, providers, and stakeholders. Apply now and take the first step towards a rewarding and fulfilling career with arenaflex! Apply for this job