Principal Customer Success Manager, Insurance Solutions (Remote)

At arenaflex, we're revolutionizing the way businesses and their suppliers share insurance coverage information by harnessing the power of real-time data. As we embark on a critical stage of hypergrowth, we're seeking a seasoned Principal Customer Success Manager, Insurance Solutions to join our customer success function that supports insurance agencies. This role is at the forefront of customer advocacy and insurance innovation, blending deep industry expertise with a strong focus on customer success and technical implementation.

About arenaflex

arenaflex is transforming the insurance industry by moving from static documents to real-time data on the Smart COI NetworkTM. Our platform combines certificate issuance and compliance management into one simple platform, eliminating risk, ensuring compliance, and reducing costs for every stakeholder in the COI process - Insureds, Agents & Brokers, and Requestors. We're an entirely remote team with diverse backgrounds, interests, and lifestyles, united by our values of excellence, ownership, problem-solving, transparency, and respect.

Job Summary

As the Principal Customer Success Manager, Insurance Solutions, you'll be responsible for guiding customers through onboarding, driving adoption of our Certificate of Insurance (COI) issuance platform, and fostering long-term relationships to maximize value and growth. You'll work closely with Product, Engineering, and Solutions teams to ensure smooth and scalable API integrations that meet customer requirements. Your expertise will be invaluable in translating customer feedback into actionable insights to help shape the product roadmap.

Key Responsibilities

* Own the post-sale success of our insurance agency and tech platform customers integrating to arenaflex's COI issuance APIs.

• Serve as a trusted advisor to technical and business stakeholders from Insurance Agencies, Brokers, and Carriers, guiding them through onboarding, implementation, and long-term adoption of arenaflex's issuance solutions.
• Collaborate closely with Product, Engineering, and Solutions teams to ensure smooth and scalable API integrations that meet customer requirements.
• Proactively identify and resolve integration issues, and work to improve customer experience and platform reliability.
• Translate customer feedback into actionable insights to help shape the product roadmap, especially around API performance, documentation, and usability.
• Build success plans and lead business reviews with agency and platform clients, ensuring measurable outcomes tied to COI issuance automation and operational efficiency.
• Monitor customer API activity and performance using analytics tools and recommend best practices to improve automation and compliance delivery.
• Serve as the voice of the customer in internal forums and drive resolution on technical escalations, in partnership with support and engineering.
• Contribute to documentation, guides, and knowledge sharing that empowers clients and scales success across the arenaflex ecosystem.

Essential Qualifications

* 5+ years of insurance technology experience within high-growth B2B SaaS companies

• Knowledge of Certificate Issuance processes and technology
• In-depth knowledge of sales or adoption strategies and techniques
• Excellent communication, presentation, and customer service skills
• Passion for high growth and leadership in a fast-paced, cross-functional environment
• Product or business analysis experience is a plus

Preferred Qualifications

* Experience working with APIs and integrations

• Familiarity with certificate issuance and compliance management
• Strong analytical and problem-solving skills
• Ability to work in a remote environment and collaborate with distributed teams
• Experience with customer success and account management

Skills and Competencies

* Strong communication and presentation skills

• Ability to build and maintain relationships with customers and stakeholders
• Analytical and problem-solving skills
• Experience with API integrations and technical implementation
• Knowledge of certificate issuance and compliance management
• Strong business acumen and understanding of sales and adoption strategies
• Ability to work in a fast-paced, cross-functional environment

Career Growth Opportunities and Learning Benefits

* arenaflex offers a dynamic and supportive environment that fosters growth and development.

• Opportunities for professional growth and advancement in a rapidly growing company.
• Access to training and development programs to enhance skills and knowledge.
• Collaborative and inclusive team environment that encourages open communication and feedback.

Work Environment and Company Culture

* arenaflex is an entirely remote team, offering flexibility and work-life balance.

• Collaborative and inclusive team environment that encourages open communication and feedback.
• Diverse backgrounds, interests, and lifestyles united by our values of excellence, ownership, problem-solving, transparency, and respect.
• Opportunities for virtual team-building activities and social events.

Compensation, Perks, and Benefits

* Competitive base salary, bonus, benefits, and options.

• Health, dental, and vision insurance.
• No waiting period for enrollment.
• 401(k) with company match.
• Employer-paid STD/LTD.
• Unlimited PTO.
• Employee Assistance Program.
• Special employee discounts.

How to Apply

If you're a seasoned professional with a passion for customer success and insurance innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply to this Job Apply for this job