Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences at arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. As a Customer Sales and Service Representative, you'll be at the forefront of our customer experience, working with America's fastest and most reliable network to deliver exceptional service and support to our customers. If you're a sales and customer service superstar with a passion for technology and a drive to succeed, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play. We're a company that's committed to powering and empowering our customers, and we're looking for talented individuals like you to join our team. Our arenaflex team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, answering their questions, resolving their issues, and providing them with the support they need to stay connected. You'll be working with a range of customers, from individuals to businesses, and will be expected to provide tailored solutions to meet their needs. Your superior sales and customer service skills, combined with your enthusiasm for technology, will make you a valuable asset to our team.

Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer service
• Strong knowledge of arenaflex's products and services
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary and benefits
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A range of employee perks and discounts

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our arenaflex team is a community of people who are passionate about making a difference, and we're committed to creating a work environment that's inclusive, supportive, and fun.

Compensation and Benefits

The salary for this role will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the New York location(s) listed on this job requisition based on a full-time schedule is: $577.50 - $1,775.00.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the perfect fit for this position.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Test(s) Required

SACS HTML Results Test Previews We're excited to hear from you and look forward to reviewing your application! Apply for this job