Experienced Onsite Data Entry Specialist – Veterinary Pharmacy Operations
At arenaflex, we're revolutionizing the way we care for our furry friends and their human families. As the fastest-growing licensed pharmacy e-commerce retail business in the market today, we're seeking a highly motivated and detail-oriented Onsite Data Entry Specialist to join our amazing Veterinary Service team in Pittston, PA. This role is a fantastic opportunity to be part of a dynamic team that's passionate about delivering exceptional customer service and making a real difference in the lives of pets and their owners.
Why Join arenaflex?
At arenaflex, we prioritize the safety, health, and well-being of our team members, and we're committed to creating a culture that's inclusive, supportive, and fun. Here are just a few reasons why you'll love working with us:
- Competitive starting wages: We offer a competitive hourly rate of up to $17.25 per hour, with opportunities for wage increases starting after 3 months of service.
- Climate-controlled environment: Our state-of-the-art facilities ensure a comfortable and healthy work environment for all our team members.
- Employee 20% Discount Program: Enjoy discounts on all your pet needs, because we know how much you love your furry friends!
- 401k with company matching: We're committed to helping you plan for your future, with a 401k plan that includes company matching.
- Referral Bonuses: Refer your friends and family, and earn a $500 bonus for each successful referral.
- Team building events and company-sponsored luncheons: We believe in having fun and building strong relationships with our team members.
- Career growth and promotion opportunities: We're committed to helping you grow and develop your skills, with opportunities for advancement and leadership roles.
- Insurance eligibility on the 1st of the month: We offer comprehensive insurance benefits to ensure you and your loved ones are protected.
- Subsidized child, adult, and pet backup care: We understand the importance of work-life balance, and we're committed to supporting you in times of need.
- Discounts on many items through the LifeMart Discount platform: Enjoy discounts on a wide range of products and services, because we want to make your life easier.
What You'll Do:
As an Onsite Data Entry Specialist, you'll be responsible for:
- Engaging directly with veterinary clinics: Coordinate prescription approvals, resolve customer issues, and clarify order inquiries with our clinic partners.
- Researching and problem-solving: Determine appropriate solutions for customers and clinic partners, and follow up as needed to resolve issues.
- Completing data entry: Accurately and efficiently enter prescriptions into our healthcare software, ensuring a high level of quality and attention to detail.
- Maintaining a high level of quality: Ensure that all data entry and order processing is accurate and complete, with a focus on delivering exceptional customer service.
- Operating with understanding and empathy: Provide excellent customer service, with a willingness to listen, understand, and respond to customer needs.
- Communicating with veterinary clinics: Use our internal computer software and systems to research solutions and document clinic note accounts, with a focus on detail and accuracy.
- Expecting a significant part of the workday to be outbound veterinary clinic/customer phone contacts: Be prepared to engage with customers and clinic partners via phone, with a focus on delivering exceptional service and resolving issues.
What You'll Need:
To be successful in this role, you'll need:
- 1-2 years of experience working in a customer or healthcare-focused environment: We're looking for someone with a strong background in customer service or healthcare, with a focus on delivering exceptional service.
- Excellent communication skills: You'll need to be able to communicate effectively with customers, clinic partners, and our internal teams, with a focus on clarity, accuracy, and empathy.
- Ability to multi-task: You'll need to be able to talk on the phone while navigating our computer software and systems, with a focus on attention to detail and accuracy.
- Ownership and self-starter mentality: We're looking for someone who is proactive, motivated, and willing to take ownership of their work.
- Proficiency with Microsoft Outlook: You'll need to be comfortable using our internal software and systems, with a focus on accuracy and efficiency.
- High school education or equivalent: We're looking for someone with a strong educational background, with a focus on customer service and healthcare.
- Pharmacy Technician License from the Pennsylvania Board of Pharmacy: You'll need to be licensed to work in this role, with a focus on maintaining confidentiality and securing sensitive information.
- Critical thinking skills: You'll need to be able to think critically and solve problems, with a focus on delivering exceptional customer service.
- Demonstrated ability to multi-task and perform well in a fast-paced environment: We're looking for someone who can thrive in a dynamic and fast-paced environment, with a focus on accuracy and efficiency.
- Ability to adapt to change: You'll need to be able to adapt to changing business needs, with a focus on flexibility and a willingness to learn.
- Willingness to work overtime: We may require you to work overtime, with a focus on delivering exceptional customer service and meeting business needs.
- Proven ability to maintain confidentiality and secure sensitive information: You'll need to be able to maintain confidentiality and secure sensitive information, with a focus on protecting customer and clinic partner data.
- Ability to pass a background check: We're committed to ensuring the safety and security of our team members and customers, with a focus on background checks and due diligence.
What We Offer:
At arenaflex, we're committed to creating a culture that's inclusive, supportive, and fun. Here are just a few reasons why you'll love working with us:
- Competitive starting wages: We offer a competitive hourly rate of up to $17.25 per hour, with opportunities for wage increases starting after 3 months of service.
- Climate-controlled environment: Our state-of-the-art facilities ensure a comfortable and healthy work environment for all our team members.
- Employee 20% Discount Program: Enjoy discounts on all your pet needs, because we know how much you love your furry friends!
- 401k with company matching: We're committed to helping you plan for your future, with a 401k plan that includes company matching.
- Referral Bonuses: Refer your friends and family, and earn a $500 bonus for each successful referral.
- Team building events and company-sponsored luncheons: We believe in having fun and building strong relationships with our team members.
- Career growth and promotion opportunities: We're committed to helping you grow and develop your skills, with opportunities for advancement and leadership roles.
- Insurance eligibility on the 1st of the month: We offer comprehensive insurance benefits to ensure you and your loved ones are protected.
- Subsidized child, adult, and pet backup care: We understand the importance of work-life balance, and we're committed to supporting you in times of need.
- Discounts on many items through the LifeMart Discount platform: Enjoy discounts on a wide range of products and services, because we want to make your life easier.
How to Apply:
If you're passionate about delivering exceptional customer service and making a real difference in the lives of pets and their owners, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer, committed to creating a culture that's inclusive, supportive, and fun. We value and celebrate diversity and inclusion, and we're committed to ensuring that all our team members feel welcome and valued. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact us at [insert contact information]. Apply for this job