Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. As a Retail Customer Service Associate, you'll play a vital role in helping us achieve this goal. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong commitment to quality and customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about helping businesses succeed, and we're looking for talented individuals like you to join our team.

Job Summary

As a Retail Customer Service Associate, you'll be the face of arenaflex, providing exceptional customer service and expertise in print, signs & graphics, and shipping. You'll work closely with customers to understand their needs, suggest solutions, and deliver high-quality products and services. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities

* Deliver exceptional customer service, providing expert advice and solutions to customers in print, signs & graphics, and shipping

• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store, adhering to all safety and security policies and procedures
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in retail customer service or a related field

• Knowledge of print, signs & graphics, and shipping products and services
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• High school diploma or equivalent education
• 6+ months of specialized experience

Skills and Competencies

* Excellent verbal and written communication skills

• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a positive attitude

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Ongoing training and development programs
• Opportunities for advancement and career growth
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional customer experiences and working together to achieve our goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact information]. Apply for this job