Experienced Customer Support Representative – APAC
Join arenaflex, a pioneering biotech company, in shaping the future of Synthetic DNA technology and revolutionizing the world of health and sustainability. Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the biotech industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Support Representative to join our rapidly expanding team in the APAC region.
About arenaflex
arenaflex is a trailblazing biotech company that is redefining the boundaries of Synthetic DNA technology. Our innovative products and services are empowering scientists and researchers to engineer novel solutions for some of the world's most pressing challenges, from disease cures to sustainable chemicals and diagnostics. As a Customer Support Representative at arenaflex, you will play a vital role in delivering concierge-level support to our customers, building strong relationships with our sales teams, and driving customer satisfaction scores.
What You'll Be Doing
As a Customer Support Representative at arenaflex, your primary responsibilities will include:
- Responding to and resolving product, service, and order inquiries and problems via email, chat, and phone by:
+ Identifying the cause of the problem + Collaborating with other stakeholders to develop a solution + Presenting the solution to the customer + Following up to ensure the customer is completely satisfied
- Processing sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of arenaflex's product line to process.
- Providing information and guidance to help customers:
+ Decide which product to buy + Navigate and use our ecommerce website + Understand the status of their order
- Staying current on the status of key account orders currently in the production pipeline and providing proactive updates to internal stakeholders.
- Generating sales quotes for sales reps within Salesforce quote to cash system.
- For Japan position: Providing guidance on Asia region import/export logistics and compliance.
What You'll Bring to the Team
To succeed in this role, you will need to possess the following skills and qualifications:
- Bachelor's degree, preferably in life sciences or a related field.
- 1-2 years of work experience in the biotech industry.
- 2+ years of customer-facing experience.
- Excellent verbal and written communication skills.
- Attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong computer skills, familiarity with G-Suite, preferably including Salesforce.
- For Japan position: Familiarity with Asia region import/export logistics and compliance.
What We Offer
As a valued member of the arenaflex team, you can expect:
- A dynamic and supportive work environment that fosters growth and development.
- Opportunities to work with cutting-edge technology and innovative products.
- Collaborative and diverse team with a passion for making a difference.
- Comprehensive training and onboarding program to ensure your success.
- Flexible work hours, including two available shifts: Monday through Friday 6:00am – 3:00pm or 8:00am – 5:00pm, plus flexible weekend shifts.
- Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off.
Why Join arenaflex?
At arenaflex, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are the driving force behind our success, and we strive to provide a work environment that is engaging, challenging, and rewarding. If you are passionate about making a difference in the biotech industry and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
How to Apply
If you are a motivated and customer-focused individual who is eager to join a dynamic and innovative team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job