Experienced Full Stack Data Entry Specialist – IT Service Desk Support

Join the arenaflex family and embark on an exciting journey as a Full Stack Data Entry Specialist in our dynamic IT Service Desk team. As a key member of our team, you will play a vital role in delivering exceptional customer service and technical support to our internal stakeholders. If you're passionate about technology, have a knack for problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a global retail leader, renowned for its commitment to excellence, customer satisfaction, and employee well-being. With a strong presence in 14 countries, we continue to innovate and push the boundaries of retail excellence. Our culture is built on a foundation of teamwork, respect, and open communication, making us one of the best places to work in the industry.

What We Offer

As a Full Stack Data Entry Specialist at arenaflex, you can expect a challenging and rewarding role that offers:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements to balance work and personal life

Job Responsibilities

As a Full Stack Data Entry Specialist, you will be responsible for:

• Maintaining high-quality service desk metrics by meeting or exceeding targets for quality, productivity, and service
• Developing a deep understanding of arenaflex's business and business objectives, IT divisional goals, and various business areas, technical conditions, and systems that support the arenaflex business
• Recognizing the impact of changes to IT supported systems and adapting investigations to address client issues
• Demonstrating autonomous judgment and responsibility for resolving complex technical issues
• Effectively participating in the development of relational skills and professionalism in interactions with vendors, supported clients, and other IT teams
• Building and maintaining effective, cooperative, and productive relationships with second and third-level IT teams, vendors, and supported clients
• Resolving or escalating incidents, and creating internal news and knowledge base articles
• Participating in continuous improvement activities by assessing internal tools and processes, and suggesting upgrades
• Providing answers to clients by identifying issues, investigating responses, and guiding clients through remedial actions
• Assessing, investigating, and addressing end-client IT system issues through first-level IT technical support via calls, chat, or email
• Providing detailed documentation of system issues, investigation steps, and related relevant data in a tagging/global positioning framework
• Utilizing a wide array of available tools and resources to resolve system issues
• Meeting or exceeding targets for availability, productivity, quality, and service
• Attending continuous training to enhance ability to support new and existing equipment and software applications

Requirements

To be successful in this role, you will need:

• Energy for and genuine interest in IT
• Strong critical thinking, investigation skills, and customer service skills
• Positive, mature, and professional attitude
• Excellent written and verbal communication skills
• Ability to work effectively in high-stress situations and within time limitations
• Remarkable hard working attitude, self-motivation, and ability to work independently
• Intermediate areas of strength for to skills. Candidates should be able to effectively complete a writing assessment
• Planning flexibility to address the needs of the business; a day in and day out/365 climate

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Past arenaflex business operations experience
• Experience using a tagging/global positioning framework
• Knowledge of and experience using Google Applications, AS400, scheduling, and so on
• Past Service Desk experience or potentially IT-related school degree(s) or certification(s)

Benefits

arenaflex offers a range of benefits to its employees as part of its compensation and motivation package. These benefits can vary based on factors such as job position, location, and other considerations. Some common arenaflex employee benefits include:

• Health care coverage: arenaflex provides health care coverage plans that cover medical, dental, and vision costs for eligible employees
• Retirement Savings Plan: Employees may have access to a 401(k) plan to save for retirement, with arenaflex often making contributions or matching
• Paid Time Off: arenaflex typically provides paid time off, including vacation days and holidays, to eligible employees
• Employee Stock Purchase Plan (ESPP): arenaflex may offer an ESPP, allowing employees to purchase company stock at a discounted rate
• Life insurance: arenaflex may provide life insurance coverage to employees, helping to support their families in the event of an unfortunate occurrence
• Employee Assistance Program (EAP): arenaflex may offer an EAP, providing counseling and support services to employees facing personal or business-related challenges
• Tuition Repayment: arenaflex may offer tuition repayment programs to help employees pursue further education or professional development

It's essential to note that specific benefits can vary based on the employee's position, location, and other factors.

How to Apply

If you're a motivated and enthusiastic individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to the arenaflex team! Apply for this job