Experienced Customer Experience Manager – Home Improvement Retail Industry

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Manager, you'll play a vital role in driving customer satisfaction and partner engagement, ensuring our stores run smoothly, and providing a safe and welcoming environment for our customers and partners.

About arenaflex

arenaflex is a leading home improvement retailer with a rich history of innovation and customer-centricity. We're passionate about helping our customers achieve their home improvement goals, and we're committed to providing a world-class shopping experience that's both convenient and enjoyable. Our stores are designed to inspire creativity and provide a wide range of products and services to meet our customers' needs.

Job Summary

We're seeking an experienced Customer Experience Manager to join our team at arenaflex. As a Customer Experience Manager, you'll be responsible for driving customer satisfaction and partner engagement, ensuring our stores run smoothly, and providing a safe and welcoming environment for our customers and partners. You'll work closely with our store teams to identify areas for improvement and implement initiatives to enhance the customer experience.

Key Responsibilities and Accountabilities

As a Customer Experience Manager, you'll be responsible for the following key responsibilities and accountabilities:

Customer Experience (25%):

+ Drive customer satisfaction and partner engagement by mentoring partners on customer care procedures and ensuring the team is providing the highest level of customer service. + Resolve customer escalations within the store and through customer care. + Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods. + Monitor customer flow through checkouts and take action to ensure customers receive quick and friendly assistance. + Make a restorative move as required.

People (25%):

+ Provide on-the-job training based on observations and conduct. + Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline. + Recognize partners for exhibiting values-based behaviors and efficiency, and use recognition tools (Partner Grants) to feature partners showing value-based behaviors and efficiency. + Contribute to ASMs on partner performance and participate in ability planning for every hourly partner. + Help SM and ASMs with partner interviews and recruiting process. + Support and address missed time-clock punches, fluctuations, schedule changes, get call-outs, and speak with ASMs and SM regarding follow-up activities. + Ensure adherence to work rule arrangements in regards to workplace safety and security as outlined in the Code of Conduct. + Hold partners accountable for following all Standard Operating Procedures (SOPs).

Chief On the Job (50%):

+ Lead store opening shot gathering and walk every division to ensure store preparation. + Convey messages, needs, and tasks to all partners. + Perform Opening, Closing, and MOD duties, as well as other entire store center responsibilities. + Approve daily store needs with ASMs and SMs. + Ensure partners complete all store tasks as per timing assumptions. + Contribute to partners, check issue revision, and deterrent activity is set up. + Ensure partners follow all safety and hazardous materials procedures and Health Matters rules consistently. + Ensure all equipment and machines are functioning properly. + Survey current and forthcoming events and advertisements to determine whether any action is required, collaborate with proper Office Manager or Partner Head Manager as required.

Reports to

Reports to the Store Manager.

Responsible for

Direct management of the work activities of others, which may include direct oversight of a shift or the coordination of multiple work groups.

Actual Requirements

* Constantly stand or walk or constantly requires lifting/dealing with/conveying material or equipment of moderate weight (8-20 pounds).

• Working Conditions:

+ Normally situated in a comfortable indoor area. + There may be normal exposure to mild physical discomfort from variables like dust, exhaust, or odors, temperature extremes, clearly noise, solid drafts, or bright lights.

Standard Minimum Capabilities

* Legally allowed to work in the US.

• Ability to work an adaptable schedule.

Preferred Capabilities

* Entire store management.

• Large box retail experience.
• Home improvement industry experience.

What We Offer

At arenaflex, we offer a competitive compensation package, including:

• $20-$30/hour salary.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for advancement and professional growth.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. Apply for this job