Experienced Part-time Customer Support Specialist – Western Australia
Join arenaflex, a fast-growing SaaS company, as we continue to revolutionize the way people manage their mileage logbooks. With over 1,500,000 users worldwide, we're expanding our international team to serve customers and users across the globe. As a Part-time Customer Support Specialist, you'll play a vital role in delivering exceptional customer experiences, working remotely from Western Australia.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about simplifying the lives of our customers. We're committed to providing top-notch products and services that save time and money. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK. We're now looking for a talented individual to join our team and help us serve customers and users worldwide.
The Role
We're seeking a friendly and passionate self-driven individual to join our Customers Team as a Part-time Customer Support Specialist. As a key member of our team, you'll be responsible for providing exceptional customer support, primarily via email, phone, and chat. You'll also be required to work with our European customers during their waking hours and assist with internal shipping and logistics questions.
Some of Your Responsibilities:
* Answering questions and advising current customers on how best to use our product with a friendly tone
- Advising potential customers through email and video product demos
- Collecting and synthesizing customer insights to help your teammates become better marketers, designers, and builders
- Replying to customer reviews across platforms
- Assisting with internal shipping and logistics questions
We Imagine That You:
* Are located in Western Australia (this is a must)
- Are interested and able to work afternoons and evenings
- Have 12-24 months of proven work experience in customer support or community management
- Have strong communication skills in English (both verbal and written)
- Are the type who cannot refrain from helping other people – you have a friendly and positive attitude and love engaging with and learning about others!
- Are quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out
- Are critical thinking and have problem-solving skills and high attention to detail
- Have team spirit – everybody helps each other at arenaflex
- Are self-motivated & self-managing with exceptional time management skills
It Would Be Nice If You:
* Have experience in support software, onboarding customers, or collecting customer feedback
- Have an interest in accounting
- Have experience with mileage reimbursement
- Have experience with working 100% remote
- Have read and enjoyed “Zappos: Delivering Happiness”
The Important Details:
* Minimum 21 hours per week
- It is expected that you can work 3 hours a day, 7 days a week
- $38.90 AUD/hour, invoiced monthly
- 100% Remote work
- Must be located in Australia
- 33 vacation days per year – yes, we are based in Europe
In Addition, We Offer:
* You'll get to work with and learn from a team of highly experienced entrepreneurs and tech people
- We'll set aside resources for independent skill development to help you grow and develop your career
- As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team
How to Apply
If you're interested in joining our team, please send us an application by going to the link below. We'll accept applications until February 22, and you will hear back from us no later than February 24. If you have been shortlisted, we will ask you to do a case study, followed by interviews. Expected start date: March 6, 2023. We look forward to hearing from you! Apply To This Job Apply for this job