Experienced Live Chat and Email Support Agent – Mandarin Speaker for arenaflex's 24/7 igaming Industry

At arenaflex, we're on a mission to revolutionize the igaming industry with innovative solutions and exceptional customer experiences. As a key player in this rapidly evolving landscape, we're seeking a highly skilled and dedicated Live Chat and Email Support Agent to join our team. If you're a Mandarin speaker with a passion for delivering top-notch customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of cutting-edge solutions for the igaming industry. Our team of experts is committed to pushing the boundaries of innovation and excellence, and we're looking for like-minded individuals to join our journey. With a strong focus on customer satisfaction and employee growth, we offer a dynamic and supportive work environment that fosters creativity, collaboration, and success.

Job Summary

As a Live Chat and Email Support Agent at arenaflex, you'll be the face of our brand, providing exceptional customer experiences through live chat and email support. You'll be responsible for responding to customer inquiries, providing product information, gathering feedback, and suggesting improvements to our customer service process. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service, we want to hear from you!

Key Responsibilities

* Respond to customer inquiries through live chat and email in a timely and professional manner

• Provide accurate and up-to-date product information to customers
• Gather customer feedback and suggestions for improving our customer service process and experience
• Maintain a positive, responsible, empathetic, and professional attitude to manage customer satisfaction
• Follow standard telephone scripts provided during dunning
• Collaborate with the customer service team to resolve customer issues and improve overall customer experience

Requirements

* SPM level and above, with trilingual proficiency in English and Chinese (verbal, written, and read)

• Minimum 1 year of working experience in any customer service role
• Basic computer skills, including Gsuite and Microsoft
• Own PC/Laptop with specifications of 8GB RAM or above and I5 Core or AMD Ryzen 5 or above with 80mbps internet speed for work

Preferred Qualifications

* Experience in the igaming industry or a related field

• Familiarity with live chat and email support software
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with colleagues
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and a passion for delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Live Chat and Email Support Agent, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Regular feedback and coaching to help you improve your performance
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that fosters creativity, collaboration, and success

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Live Chat and Email Support Agent, you'll have the opportunity to work from the comfort of your own home, with a flexible schedule that suits your needs. Our company culture is built on the principles of innovation, excellence, and customer satisfaction, and we're committed to creating a positive and supportive work environment that fosters growth and success.

Compensation, Perks, and Benefits

As a Live Chat and Email Support Agent at arenaflex, you'll enjoy a competitive salary of RM3,000 - RM4,000 per month, plus:

• 13th month salary
• Performance bonus
• Yearly bonus
• Professional development opportunities
• Flexible work schedule
• Remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't miss this opportunity to join our team and be a part of arenaflex's journey to revolutionize the igaming industry!

Application Questions

* Are you able to read and write in Mandarin?

• Are you willing to work on 24/7 shift?
• When is your availability date to join?

Experience

* Customer service: 1 year (Preferred)

Language

* Mandarin (Preferred)

• English (Preferred)

Work Location

* Remote work options available Apply To This Job Apply for this job