Experienced Full Stack Customer Service Representative III – Medicaid Member Support – Remote Opportunity at arenaflex

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences to customers? If so, we have an exciting opportunity for you to join the arenaflex team as a Full Stack Customer Service Representative III – Medicaid Member Support. In this role, you will be responsible for providing top-notch support to Medicaid program recipients and affiliates, working as a team lead for peer agents, and navigating complex program policies. About arenaflex arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about creating exceptional outcomes for our clients and the millions of people who count on them. We are committed to fostering a culture where individuality is valued and respected, and where our employees can thrive and grow. The Role As a Full Stack Customer Service Representative III – Medicaid Member Support, you will be responsible for: * Acting as an escalation point for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates * Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately documenting enrollment requests and status changes * Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies * Providing clear, complete, accurate, and objective information based on a full understanding of program requirements Requirements To be successful in this role, you will need: * A basic understanding of a call center environment in a customer service role and quality monitoring processes * The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * The ability to problem solve through analysis and ongoing feedback * The ability to achieve results through knowledge, empathy, and commitment * The ability to work with people of diverse backgrounds * A high school diploma or GED * A background check * Residency within 1 hour driving distance from Des Moines, IA Preferred Qualifications * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access What We Offer * A competitive hourly rate of $19.00 * Paid training with equipment provided * Full-time schedule (40 hours a week) * Career growth opportunities * PerkSpot employee discount program * Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time Work Environment and Culture arenaflex is committed to creating a positive and inclusive work environment where our employees can thrive and grow. We offer a range of benefits and perks to support our employees' physical and mental well-being, including: * A comprehensive health insurance program * A retirement savings plan * Paid holidays and paid time off (PTO) or vacation and/or sick time * A PerkSpot employee discount program * A range of wellness programs and resources How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Equal Opportunity Employer arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Accommodation Policy arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation policy form. Vaccination Policy arenaflex requires that all US applicants provide their vaccination status, where legally permissible. Providing this information is a requirement of employment at arenaflex. Apply Now Don't miss this opportunity to join the arenaflex team and make a real impact in the lives of Medicaid program recipients and affiliates. Apply now to become a Full Stack Customer Service Representative III – Medicaid Member Support.

Why Join arenaflex?

At arenaflex, we value our employees and offer a range of benefits and perks to support their physical and mental well-being. Our comprehensive health insurance program, retirement savings plan, and paid holidays and paid time off (PTO) or vacation and/or sick time demonstrate our commitment to our employees' success.

What We Offer

• A competitive hourly rate of $19.00
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment where our employees can thrive and grow. We offer a range of benefits and perks to support our employees' physical and mental well-being, including:

• A comprehensive health insurance program
• A retirement savings plan
• Paid holidays and paid time off (PTO) or vacation and/or sick time
• A PerkSpot employee discount program
• A range of wellness programs and resources

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Policy

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation policy form.

Vaccination Policy

arenaflex requires that all US applicants provide their vaccination status, where legally permissible. Providing this information is a requirement of employment at arenaflex.

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