Experienced Senior Customer Success Manager – Driving Merchant Success in E-commerce and Digital Advertising

At arenaflex, we're revolutionizing commerce globally, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. Our mission is to empower consumers and businesses in approximately 200 markets to join and thrive in the global economy. As a Senior Customer Success Manager, you'll play a vital role in driving merchant success in e-commerce and digital advertising, leveraging arenaflex's cutting-edge platform and expertise.

About arenaflex

arenaflex has been a pioneer in the digital payments space for over 25 years, connecting hundreds of millions of merchants and consumers worldwide. Our platform enables seamless transactions, providing a secure and personalized experience for both merchants and consumers. With a strong focus on innovation, collaboration, and wellness, we strive to create a workplace where everyone can thrive.

Job Description

As a Senior Customer Success Manager, you'll be responsible for delivering exceptional customer experiences to a portfolio of arenaflex merchant partners. You'll work closely with cross-functional teams to ensure seamless execution of merchant campaigns and initiatives, driving growth and revenue through new and existing arenaflex capabilities.

Key Responsibilities:

* Act as the primary point of contact for a portfolio of arenaflex merchant partners, ensuring their needs are met and expectations are exceeded.

• Use data-driven insights to analyze merchant performance, providing strategic recommendations to optimize their advertising campaigns.
• Develop and maintain strong, long-term relationships with key stakeholders at the Director+ level, positioning yourself as a trusted advisor.
• Work closely with arenaflex Sales, Ad Ops, Product, and Marketing teams to ensure seamless execution of merchant campaigns and initiatives.
• Support merchant growth by identifying upsell opportunities and driving additional revenue through new and existing arenaflex capabilities.
• Proactively identify and resolve any issues or concerns that merchants may have, ensuring a smooth and positive experience on the platform.
• Collect and relay feedback from merchants to the Product team to inform future enhancements and developments of the arenaflex platform.

What You Need to Bring:

* 8+ years of leadership experience in digital advertising, with a proven track record of meeting and exceeding performance targets.

• Strong ability to use data to drive decisions, with a solid understanding of business and media performance metrics.
• Excellent listening, verbal, and written communication skills, with the ability to influence decisions across various levels of an organization.
• Demonstrated ability to build and maintain long-term strategic partnerships, driving business growth and merchant satisfaction.

What We Offer:

* Competitive compensation package, including an annual performance bonus and equity.

• Comprehensive benefits, including medical, dental, vision, and other benefits.
• Flexible work environment, with 3 days in the office and 2 days at your choice of either the arenaflex office or your home workspace.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment, with a strong focus on diversity and inclusion.

Why Join arenaflex?

* Be part of a dynamic team, working with innovative products and leading brands.

• Drive merchant success and growth through data-driven insights and strategic recommendations.
• Collaborate with cross-functional teams to ensure seamless execution of merchant campaigns and initiatives.
• Enjoy a competitive compensation package and comprehensive benefits.
• Take advantage of opportunities for career growth and professional development.

How to Apply:

If you're a high-performing individual with a passion for merchant success and a proven track record in the digital advertising or payments space, we encourage you to apply. Join our Talent Community to learn more about our culture and community, and to explore opportunities for career growth and professional development.

Equal Employment Opportunity:

arenaflex provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

Belonging at arenaflex:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at arenaflex means creating a workplace with a sense of acceptance and security where all employees feel included and valued.

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