Experienced IT Support Specialist – Remote Data Entry and Technical Services
At arenaflex, we're on a mission to revolutionize the way we travel and connect with each other. As a leading airline, we're not just about getting people from point A to point B – we're about creating unforgettable experiences and making a difference in the lives of our customers and employees alike. If you're passionate about technology, customer service, and making a real impact, we want to hear from you!
Why You'll Love This Job
As an IT Support Specialist at arenaflex, you'll be the go-to expert for all things technical. You'll work closely with our team to provide top-notch support to our employees, ensuring that their workstations, software, and equipment are running smoothly and efficiently. You'll be the problem-solver, the troubleshooter, and the hero who keeps our operations running like clockwork.
What You'll Do
As an IT Support Specialist, your responsibilities will include:
- Installing, configuring, and maintaining IT clients' workstations, software, and equipment
- Providing technical support to IT clients on all aspects of end-user computing and workstation-based LAN frameworks software
- Resolving and closing tickets/work orders supporting end-user workstations and peripherals
- Answering customer service issues escalated from the Helpdesk
- Collaborating with other teams to resolve foundation-related issues
- Recording client interactions in the incident management system, including resource management
- Recovering data from hard drives and performing data migration
- Maintaining remote access for virtual private network (VPN) and remote/broadband availability for PCs
- Installing and configuring local and network-based printers
- Performing routine maintenance and troubleshooting
- Working flexible hours, including evenings, weekends, and holidays, as required
- Following management direction, complying with IT strategy and methodology
What You'll Need for Success
To excel in this role, you'll need:
- A bachelor's degree in Computer Science, Data Systems, or a related field, or equivalent work experience and training
- At least 3 years of hands-on IT experience supporting and resolving various PC workstation software and equipment issues
- First-hand experience supporting PCs in a Windows/TCPIP environment
- A+ certification
- MCSE/MCP certification or higher
- Past IT infrastructure experience in an airline/airport environment
Preferred Qualifications
* Experience with Windows 10 and other Windows-based operating systems
- Knowledge of workflow and tagging systems
- Familiarity with VPN availability and ability to troubleshoot issues
- Ability to work independently and act in a collaborative, team-based environment
- Ability to lift at least 50 pounds
What You'll Get
As an IT Support Specialist at arenaflex, you'll enjoy:
- Travel Benefits: Explore the world with our employee travel program, which offers discounts on flights, hotels, and car rentals
- Medical Benefits: Enjoy comprehensive medical, dental, and vision plans, as well as virtual doctor visits and flexible spending accounts
- Health Programs: Take advantage of our employee wellness programs, which provide access to fitness classes, nutrition counseling, and stress management resources
- Retirement Plans: Contribute to our 401(k) plan and take advantage of our company match
- Paid Time Off: Enjoy vacation days, sick leave, and holidays
- Travel Discounts: Take advantage of discounts on flights, hotels, and car rentals
- Protection Inclusion: Enjoy life insurance, disability insurance, and other optional benefits
- Employee Assistance Programs: Access counseling services, financial planning, and other support resources
- Training and Development: Pursue professional development opportunities and advance your career
- Flexible Work Arrangements: Enjoy flexible scheduling and remote work options
Join the arenaflex Team
At arenaflex, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We believe that our unique blend of cultures, experiences, and perspectives is what sets us apart and makes us stronger. If you're passionate about technology, customer service, and making a real impact, we want to hear from you!
Apply Now
Ready to take your career to new heights? Apply now to become an IT Support Specialist at arenaflex. Don't miss out on this opportunity to join a dynamic team and make a real difference in the lives of our customers and employees. Apply for this job