Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join arenaflex, a leading company in the live event industry, as a Customer Service Associate - Nights and Weekends. As a key member of our team, you will play a vital role in providing exceptional customer service to our valued sellers and customers. If you are passionate about delivering top-notch service, have a strong work ethic, and are eager to learn, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and innovative company that specializes in the live event industry. We are committed to providing our customers with an exceptional experience, and our team is dedicated to delivering world-class service. As a Customer Service Associate, you will be part of a collaborative and supportive environment that fosters growth and development.
Job Summary
As a Customer Service Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers. You will take calls and respond to emails on a broad range of event and order-related questions, ensuring that we provide elite service to both our sellers and customers. This is a full-time position that requires working nights and weekends, with a hybrid model that includes 3 days in office and 2 days at home.
Key Responsibilities
* Manage transactions and relationships with valued sellers and customers
- Take calls and respond to emails on a broad range of event and order-related questions
- Provide exceptional customer service to ensure elite service to both sellers and customers
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities
- Navigate order queue and determine what requires attention to provide real-time assistance
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals
How Your Role Expectations Will Progress as a Customer Service Associate
* 30 days in: Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
- 60 days in: Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. Navigate order queue and determine what requires attention to provide real-time assistance.
- 90 days in: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring as a Customer Service Associate
* Outstanding communication, attention to detail, and organizational skills
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Environment and Company Culture
* Office Location: Coppell, TX
- Work Schedule: Hybrid model, not fully remote. 3 days in office and 2 days at home. Hours: 1:30pm-10:00pm, with Tuesday/Wednesday off or 1:30pm-10:00pm, with Wednesday/Thursday off.
- Compensation: $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant.
Why Join arenaflex?
* Opportunity to work with a dynamic and innovative company in the live event industry
- Collaborative and supportive environment that fosters growth and development
- Competitive compensation package
- Ongoing training and development opportunities
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job