Customer Onboarding Consultant (m/f/d)
At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions. In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base. \n Your Position in Our Team Lead customers through onboarding, implementation, training, migration, and go-live phases Conduct configuration workshops to understand customer workflows and business needs Translate operational requirements into scalable and stable system configurations Advise customers on platform best practices and implementation decisions Deliver structured trainings that enable successful and independent platform adoption Ensure high-quality implementations before go-live Support customers during migration and hypercare activities Collaborate closely with Project Management, Customer Success, Product, and Engineering teams Document decisions, configurations, and open topics Independently manage smaller implementation projects end-to-end Your Profile 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments Strong communication, facilitation, and customer-facing skills Ability to understand operational workflows and translate them into scalable system solutions Confidence in advising customers and recommending suitable solutions Structured, proactive, and ownership-driven way of working Comfortable working independently and cross-functionally Fluency in Spanish, English, and German, both written and spoken Experience with migrations, Zendesk, or enterprise customer environments is a plus Your benefits with us 30 Days Annual Leave – enjoy extra paid time off to rest, recharge, and balance your work and personal life Flexible Work Model – 100% remote work within Germany Move Republic Program – earn points for being active and exchange them for vouchers Access to Udemy – boost your skills with thousands of high-quality online courses Deutschland Ticket Subsidy – commute affordably – we cover part of your ticket cost Company Pension Scheme (bAV) – receive an above-average employer contribution in Germany or Austria Flexible Working Hours – adjust your schedule to fit your lifestyle Employee Discounts – access top deals in Germany and Austria via our benefits portal \n Apply To This Job