Service Sales Analytics and Solutions Specialist

Carestream Health Inc. Innovation that sparks imagination. Continue on to your next challenge with us. Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. Carestream’s diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide. At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our team! Compensation: 37.28 - 40.67 per hour plus sales incentive *This range reflects Carestream’s good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position. Position Summary: We are seeking a highly analytical, technically proficient, and fast-learning Service Sales Analytics and Solutions Specialist to join our Service Sales team. This role is critical to driving customer satisfaction and revenue growth through a combination of data-driven decision support, advanced analytics, AI-enabled reporting, and direct participation in quoting and selling complex service and upgrade solutions. The ideal candidate brings expert-level Excel capability, strong working knowledge of SAP, SAP C4C, FN600, BMI, and Power BI, and the ability to apply AI-enabled tools to modernize reporting, streamline workflows, and enhance sales effectiveness. In addition to analytics leadership, this role maintains hands-on responsibility for complex quoting, service add-ons, upgrades, and ad hoc sales support. Position Responsibilities: 1. Service Sales Analytics, AI Enablement & Business Intelligence

• Own end-to-end service sales analytics, reporting, and insight generation to support data-driven decision-making.
• Leverage SAP, SAP C4C, FN600, BMI, and related systems to analyze service performance, contract profitability, renewals, backlog, and customer trends.
• Develop and maintain Power BI dashboards and advanced Excel models to provide real-time visibility into KPIs, pipeline, renewals, billing trends, and upsell opportunities.
• Implement and utilize AI-enabled tools to automate reporting, data preparation, forecasting, and insight generation.
• Introduce predictive analytics such as renewal risk, upgrade propensity, and upsell targeting.
• Translate complex data into clear, actionable insights for Service Sales leadership and field teams.

2. Complex Quoting, Selling & Commercial Support

• Execute complex quoting and solution design including system upgrades, service add-ons, Time and Material, enhancements, and non-standard or ad hoc customer requests.
• Partner with Service Sales, Equipment Sales, Service Delivery, and customers to scope requirements, structure solutions, and finalize pricing.
• Apply analytics to support pricing strategy, margin analysis, deal justification, and renewal prioritization.
• Manage service contracts, time-and-materials quotes, and upgrade quotes with speed and accuracy.

3. Customer, Contract & Renewal Management

• Support contract documentation, renewals, amendments, and retention initiatives using data-driven prioritization.
• Serve as a data-informed customer contact, ensuring proactive communication and accurate records throughout the sales lifecycle.
• Identify upselling, cross-sell, and expansion opportunities through customer and contract analysis.

4. Billing Resolution & Process Optimization

• Investigate billing discrepancies using SAP and related systems, perform root-cause analysis, and recommend corrective actions.
• Optimize and standardize analytics, reporting, and quoting workflows to reduce manual effort and improve scalability.
• Document processes and support continuous improvement across service sales operations.

Required Skills & Education:

• Minimum 6 years  of directly related, proven experience in service sales, sales support, sales operations, analytics, or a related role.
• Expert-level Excel skills.
• Strong working knowledge of SAP, SAP C4C, FN600, BMI, and Power BI.
• Demonstrated experience supporting or executing complex service, upgrade, or solution-based quoting.
• Proven ability to apply data analytics and AI-enabled tools to commercial and operational challenges.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Detail-oriented, highly organized, and able to work independently in a fast-paced environment.

Desired Skills: Bachelor's degree preferred Work Environment: Remote home office Carestream is an Equal Opportunity Employer Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Applying for a job with Carestream All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations Requisition ID: 4748 Apply To This Job