Billing Support (Contract – Remote, Philippines)

Who We Are At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development. We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care. Who You Are You are a detail-oriented and reliable billing support professional with experience supporting healthcare revenue cycle and administrative operations. You are comfortable working independently in a remote environment, highly organized, and committed to accuracy, confidentiality, and professionalism. You understand the importance of insurance verification, claims accuracy, denial management, and patient account support, and you take pride in maintaining efficient billing workflows that support both patients and providers. You are motivated by consistency, accountability, and contributing to a mission-driven healthcare organization. What You’ll Do You will support daily billing and administrative operations remotely, helping ensure efficient revenue cycle management and accurate financial documentation. Your responsibilities will include: Insurance Verification & Eligibility Checks:Verifying patient insurance coverage, confirming benefits, and ensuring accurate patient account information prior to visits

• Claims & Billing Support: Preparing, reviewing, correcting, and resubmitting claims while assisting with denial management and payment follow-ups
• Revenue Cycle Coordination: Monitoring outstanding balances, supporting collections follow-ups, and assisting with timely claims resolution within billing cycles
• Patient Billing Communication: Assisting patients with basic billing inquiries, payment coordination, and account-related concerns in a professional manner
• Documentation & Reporting: Maintaining accurate billing records, preparing daily, weekly, and monthly reports, and updating billing systems as needed
• Administrative Workflow Support: Coordinating with providers, administrative staff, and leadership to resolve documentation or billing discrepancies efficiently
• Compliance & Documentation Integrity: Protecting patient confidentiality and maintaining compliance with healthcare billing, documentation, and data privacy standards

Other Duties as Assigned What You’ll Bring Prior experience in medical billing, healthcare revenue cycle support, or healthcare administrative operations

• Strong understanding of medical terminology, insurance verification, and billing workflows
• Experience with claims management, denials, eligibility checks, and payment posting preferred
• Excellent attention to detail, accuracy, and organizational skills
• Strong communication skills, especially in patient-facing or phone-based interactions
• Ability to work independently in a remote environment with accountability for deadlines and quality
• Proficiency with electronic medical records (EMR), billing software, or healthcare systems preferred
• Commitment to professionalism, confidentiality, and ethical handling of patient information
• Strong work ethic with reliability, consistency, and a positive attitude toward teamwork and operational support
• Experience in behavioral health, psychiatry, or clinical research billing preferred but not required

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