ServiceNow Product Manager
Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.
Job Description
This is a 'ServiceNow Product Manager' position, essentially owning the platform and acting as the interface between the business from a delivery perspective and the managed service provider from a support / development / strategy perspective. Typical responsibilities and skills would include; Product Strategy & Vision Define and own the product vision for specific ServiceNow domains (e.g. ITSM, CSM,) Align the platform roadmap with business strategy, customer needs, and organisational priorities. Translate high‑level goals into clear product objectives, KPIs, and success measures Roadmap & Backlog Ownership Own the product roadmap, balancing o Technical debt o Platform upgrades o New capability development o Regulatory / security requirements Maintain and prioritise the product backlog (epics, features, enhancements) Stakeholder Management Act as the primary interface between: o Business stakeholders o Service owners o Delivery teams (developers, admins, testers) Run product forums, roadmap reviews, and prioritisation sessions Demand & Intake Management Define and manage demand intake processes (ideas, enhancements, change requests) Ensure consistency and transparency in prioritisation decisions Platform Governance & Standards Ensure adherence to: o Platform design standards o Data model integrity o Naming conventions o Reuse and configuration-over-customisation principles Guard against platform sprawl and unmanaged customisation Partner with architects on technical direction and guardrails Adoption & Enablement Drive user adoption through: o Feature communication o Training and enablement plans o Feedback loops Measure adoption and adjust roadmap accordingly
Qualifications
Strong working knowledge of ServiceNow architecture (single instance, scoped apps, update sets) Configuration vs customisation best practice ACLs, roles, groups, and data security Integration patterns (REST, MID Server concepts) Performance considerations and technical debt risks Experience with ServiceNow reporting and Platform Analytics Comfort translating metrics into business outcomes Understanding of data quality, imports, and CMDB health Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more. Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially. Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially. Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo Department: Services Reliability Group Apply To This Job