Senior UX Research Analyst

Job Description: Experience: 10+ Years Location: Mumbai, Bangalore, Flexible/WFH an option Key Skills and Responsibilities (non-technical) – Empathy, to be able to understand and share the feeling of users. Active listening to be able to listen to users during interviews and discussions and elicit understanding, that can be leveraged to elicit required information and nuanced insights. Observational skills to observe non-verbal cues, to extract valuable insights. Analytical thinking to analyse complex qualitative data, spot patterns and derive insights, to provide actionable outcomes for the client. Problem solving ability, to solve multiple technical non-technical issues that can occur through the whole research journey starting from client conversation/briefing, recruitment, moderations, analysis and reporting. Cultural awareness and sensitivity, to ensure that the researcher is respectful and inclusive towards participants coming from all walks of life and diverse cultural backgrounds. Communication skill is vital to explain one’s perspective to client as well as internal team members. Strong written and verbal communication skills help in creating multiple research documents. Collaboration, to be able to collaborate with multiple internal stakeholders (team members) and external stakeholders (vendors and clients) to carry out projects effectively and efficiently. Flexibility and adaptability, to be able to adjust to any unexpected developments in projects and to be able to effectively handle and solve any research related or operational issues on the go. Closely liaise with clients for projects briefing and post study information. Business acumen to facilitate discussions with customers on how research findings impact their research and business goals. Ensure quality delivery by identifying process improvement and standardization opportunities to assist with efficiency. Consistently exceed client expectations from project inception through completion. Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project. Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues. Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs. Contribute to team meetings by being prepared and sharing ideas. Key Skills and Responsibilities – Technical: Experience with Qualitative Research methodologies like Interviews, Group discussions, online Diaries, Surveys and blogs. Capability to carry out on ground as well as online consumer interactions. Familiarity with video conferencing tools (e.g., Zoom, Microsoft Teams) for conducting remote interviews and usability studies. Interact with the client to understand their needs. Guide the customer on the appropriate research strategy that addresses their business objectives. Design the discussion guide / questionnaire / research framework. Analyse the information and create insights / synthesize findings. Create the report for the client. Create reports in PowerPoint, Google Slides Design proposals / pitches for client studies. Manage the overall project end to end. Be the key point of contact for the client. Moderate interviews, manage diary studies. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent Apply To This Job