Director of Billing & Revenue Operations

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the role: We are seeking a highly analytical and technically capable leader to own Revenue and Billing Operations across our 3PL platform, inclusive of parcel and fulfillment services. This role is critical to ensuring complete and accurate revenue capture, translating complex client contracts into executable billing logic, and driving improvements in cash flow and margin visibility. The ideal candidate combines strong financial acumen with the ability to understand underlying data flows, system architecture, and operational processes. This is not a traditional billing role; it is a cross-functional position at the intersection of Finance, Operations, and Engineering. Core Responsibilities Revenue Capture & Billing Execution Own end-to-end, contract-driven billing processes across parcel and fulfillment services Translate complex client agreements into accurate, scalable billing logic and workflows Ensure completeness, accuracy, and timeliness of all customer invoices Design and maintain client-specific billing configurations and pricing structures Systems, Data & Process Design Develop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platforms Partner with Engineering and Data teams to define, improve, and automate billing logic and integrations Identify gaps in data capture or system design that impact revenue realization and resolve root causes Build scalable processes that reduce manual intervention and improve audibility Revenue Recognition & Financial Reporting Ensure accurate revenue recognition in accordance with applicable accounting standards (ASC 606 / software revenue where applicable) Partner with Corporate Accounting to support month-end close, including revenue accruals and reconciliations Deliver clear reporting on revenue, billing accuracy, and margin by client, service line, and activity Margin & Cost Visibility Own parcel and third-party cost recognition and reporting Perform margin analysis by customer, contract, and service offering Partner with Finance and Operations to identify pricing gaps, cost leakage, and margin improvement opportunities Accounts Receivable & Collections Monitor A/R aging and drive improvements in DSO Own cash application processes and ensure timely and accurate posting of receipts Develop cash receipt forecasting and support liquidity planning Lead collections efforts in coordination with Customer Success and Sales Cross-Functional Alignment Partner with Sales, Legal, and Customer Success to ensure contracts are structured for accurate billing and revenue capture Support contract onboarding and ensure billing alignment prior to go-live Coordinate with Customer Success to resolve billing inquiries, disputes, and escalations Partner with Operations to ensure services delivered are fully and accurately billed Controls, Compliance & Audit Maintain strong internal controls over billing, revenue recognition, and cash application Support external audits and revenue-related reviews Ensure billing and revenue processes are compliant, documented, and scalable Sales Tax & Compliance Oversee sales tax discovery and ensure proper application across services and jurisdictions Partner with external advisors as needed to maintain compliance Qualifications 10+ years of experience in revenue operations, billing, finance, or related roles, preferably in logistics, 3PL, or high-volume transaction environments Strong understanding of complex billing models (usage-based, contract-driven, multi-service pricing) Demonstrated ability to work with data systems and understand underlying data flows (ERP, WMS, TMS, billing platforms) Experience partnering with Engineering or Data teams to design scalable processes and automation Knowledge of revenue recognition principles (ASC 606); experience with software revenue is a plus Strong analytical skills with ability to identify and resolve discrepancies at the root cause level Experience managing A/R, collections, and cash application processes High attention to detail with a focus on accuracy, accountability, and continuous improvement What Success Looks Like Billing is complete, accurate, and delivered on a predictable cadence No material revenue leakage due to data gaps, contract misalignment, or system limitations Clear visibility into revenue and margin by customer and service line DSO improves and collections become more predictable Billing processes are scalable, automated, and audit-ready Finance, Operations, and Engineering operate from a shared understanding of how revenue is generated and captured Apply To This Job