Housing Choice Voucher Program Manager

About Hazel Valley Homes Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities. We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them. Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections. We’re hiring a Housing Choice Voucher Program Manager to oversee Section 8 operations, compliance, and housing authority relationships across a growing residential portfolio. This is a highly operational role focused on ensuring timely subsidy collections, strong housing authority partnerships, compliance execution, and delinquency reduction across multiple markets. The ideal candidate understands the urgency and complexity of Section 8 operations and knows how to proactively manage issues before they impact occupancy, collections, or resident experience. We’re looking for someone who is detail-oriented, organized, and confident navigating housing authority processes in a fast-moving environment. What You’ll Own Section 8 Operations & Compliance Manage and oversee all Section 8 accounts and housing authority activity across the portfolio Ensure timely completion of recertifications, renewals, inspections, and compliance requirements Monitor subsidy payment activity and proactively resolve issues impacting funding timelines Ensure timely submission of required documentation and management updates to housing authorities Collections & Delinquency Management Drive reduction of 0–30 and 31+ day delinquency balances Lead daily collections tracking, reporting, and follow-up efforts Identify payment delays, process gaps, or operational breakdowns impacting collections Partner cross-functionally to improve subsidy payment timing and resident account performance Housing Authority & Resident Relationship Management Serve as a primary point of contact for housing authorities across multiple markets Build and maintain strong working relationships with housing authority representatives Communicate proactively with residents regarding program expectations, documentation, and payment responsibilities Manage and resolve abatements, including identifying root causes and driving corrective action Cross-Functional Coordination Partner closely with Property Operations, Leasing, and Accounting teams to ensure alignment across occupancy, compliance, and collections Escalate operational risks or compliance concerns quickly and proactively Help improve processes and workflows to support scalability and consistency across the portfolio What Makes Someone Successful Here You understand Section 8 operations deeply and can navigate housing authority processes confidently You’re highly organized and able to manage multiple markets and deadlines simultaneously You move quickly, follow through consistently, and don’t let issues stall You’re comfortable having proactive conversations around collections and compliance You know how to balance resident experience, operational urgency, and regulatory requirements Qualifications 3–5+ years of direct experience with Section 8 / Housing Choice Voucher operations Strong understanding of housing authority processes, timelines, and compliance requirements Experience managing recertifications, inspections, abatements, and subsidy collections Proven ability to reduce delinquency and resolve payment-related issues Strong communication and relationship management skills High attention to detail and ability to manage competing priorities Why Join Hazel Valley Homes? At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike. Apply To This Job