Senior Program Manager

Location: Open to Remote Why Hershey: At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and longstanding partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands‑on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross‑brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day. Role Summary: Leads end‑to‑end delivery of large‑scale, AI‑enabled commercial technology programs on the Salesforce platform, ensuring on‑time and on‑budget execution while delivering measurable business value and building internal capabilities for long‑term independence. Roles and Responsibilities: Lead integrated program delivery across business, IS, data, platform, and external partner workstreams using Agile and SAFe methodologies, owning the critical path, RAID, and phase‑gate milestones from build through scaled deployment Drive governance and executive communication, preparing and presenting steering committee updates, risk escalations, and value readouts to VP and C‑suite stakeholders Manage external consulting partners, including SOW adherence, milestone‑based invoicing, at‑risk fee governance, and change order management in partnership with Procurement Own the integrated resource plan across Hershey FTEs, GCC teams, and external partners, including capacity planning, onboarding, and pod allocation Lead the knowledge transfer strategy, ensuring progressive capability handover from partners to internal teams with KT completion tied to contractual milestones Partner with OCM leads to embed change management, training, and adoption tracking for large frontline user populations Ensure A/B test design and value measurement are embedded, connecting execution metrics to the program business case Operate in a two‑in‑a‑box model with the external partner delivery lead to drive joint accountability and rapid decision‑making Collaborate across Enterprise Architecture, Data Engineering, Salesforce COE, and GCC to resolve cross‑stream dependencies Minimum Requirements: Proven program management experience leading complex, multi‑vendor technology initiatives, including AI/ML, data platforms, mobile applications, and enterprise systems Strong expertise in Agile and SAFe delivery practices, including PI planning, sprint execution, and backlog governance Demonstrated ability to translate technical complexity into clear, executive‑ready communication Financial management experience, including budget oversight and outcome‑based vendor models Bachelor’s degree required; MBA or Master’s degree preferred PMP, PgMP, SAFe certification, or equivalent preferred Experience in CPG, retail, field sales, or commercial technology environments preferred #LI-MH1 #LI-Remote The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request. Apply To This Job