IT Services Technician – End User Computing & Desktop Support Specialist | Remote & On-Site Desktop Engineering

Join the arenaflex IT Services Team Are you ready to explore a world of possibilities, both at work and during your downtime? Join the arenaflex family, and you'll discover endless opportunities to grow your skills, advance your career, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and grace, mastering new abilities while having a great time. Ready to elevate both your personal and professional life? Jump right in! At arenaflex, we believe that technology is the backbone of modern aviation and business operations. As an IT Services Technician in our End User Computing division, you'll play a critical role in keeping our workforce connected, productive, and efficient. This isn't just a job—it's a gateway to a dynamic career in one of the most exciting industries in the world. Why You'll Love This Work This position is a vital member of our Information Technology Group within the Information Technology Division. As an IT Services Technician at arenaflex, you'll be responsible for supporting employees across all aspects of end-user computing, which includes software and hardware installations, upgrades, and overall maintenance of desktop computer systems and peripherals. You'll be the friendly face of IT support, resolving technical issues and ensuring our team members can focus on what they do best—connecting the world. What sets arenaflex apart is our commitment to innovation, inclusion, and excellence. When you join our IT team, you're not just supporting technology—you're enabling thousands of professionals to deliver exceptional service to millions of customers worldwide. Every ticket you resolve, every system you optimize, and every colleague you help makes a tangible difference in our organization's success.

Key Responsibilities

As an IT Services Technician, your day-to-day responsibilities will include:

• Ticket Resolution: Resolve and close tickets and work orders supporting end-user desktops, laptops, and peripherals with efficiency and attention to detail.
• Helpdesk Support: Answer and troubleshoot customer care issues raised from the Service Desk, providing timely and professional responses to technical inquiries.
• Desktop Projects: Contribute to desktop deployment projects, including global installations and system upgrades, serving as a reliable project team member.
• Remote Support: Remotely diagnose and resolve technical requests using industry-standard remote support tools and methodologies.
• Cross-Functional Collaboration: Investigate and collaborate with various departments to assist with system-related issues and ensure seamless operations.
• Documentation: Record all client interactions in the incident management system, including comprehensive asset management documentation.
• Data Management: Recover data from hard disk drives and perform data migration tasks as needed to protect critical business information.
• Network Support: Support remote access for virtual private network connectivity as well as remote and broadband network configurations for workstations.
• Printer Configuration: Install and configure both local and network-based printers to ensure optimal printing capabilities across the organization.
• Backup Operations: Perform backup support procedures to safeguard organizational data and maintain business continuity.
• Flexibility: Work various shifts, events, be available for on-call emergency response, and travel as required to support different locations and initiatives.
• Policy Compliance: Follow management direction, complying with IT policies, procedures, and best practices at all times.
• Additional Duties: Perform other responsibilities as assigned and undertake special projects as required.

Essential Qualifications

Education and Prior Professional Training:

• Associate or Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience and training.
• Minimum of 2 years of hands-on, practical IT work experience supporting and resolving various desktop computer software and hardware issues.
• Firsthand experience supporting workstations in a Windows and TCP/IP environment is required.

Core Competencies:

• Comprehensive knowledge of all Windows-based operating systems, including Windows 10 and Windows 11.
• Familiarity with workflow management and asset tagging systems for efficient tracking and inventory control.
• Understanding of VPN network concepts

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