AWS & Google Cloud Platform Support Engineer
Greetings from WB Solutions!!!! We have an Urgent requirement for a Cloud Support Engineer at Remote Long-Term Contract. Role: Cloud Support Engineer Location: Remote Role Purpose:
- Provide operational and engineering support for cloud infrastructure and continuous delivery pipelines.
- Ensure reliable, repeatable, and secure cloud environments using automation and infrastructure-as-code.
- Act as a hands-on practitioner who supports day-to-day cloud operations while continuously improving platform reliability.
Primary Platform Focus:
- Amazon Web Services (AWS) as the primary supported cloud platform.
- Jenkins for CI/CD pipeline execution, troubleshooting, and reliability.
- Terraform for provisioning, updating, and maintaining cloud infrastructure.
Core Responsibilities:
- Operate and support CI/CD pipelines implemented with Jenkins, including job reliability, failure analysis, and environment issues.
- Support Terraform-based infrastructure deployments on AWS, including routine changes, remediation, and drift resolution.
- Troubleshoot cloud infrastructure issues related to compute, networking, identity, and platform services.
- Collaborate with engineering and platform teams to implement standardized, repeatable cloud patterns.
- Participate in incident response, root cause analysis, and operational runbook improvements.
- Maintain documentation for supported services, pipelines, and infrastructure components.
MultiCloud Growth Expectations:
- Learn to support Google Cloud Platform (Google Cloud Platform) and Microsoft Azure services over time.
- Apply the same Terraform and CI/CD principles across all supported cloud providers.
- Assist with crosscloud operational consistency as services expand beyond AWS.
Skills & Capabilities:
- Strong understanding of CI/CD concepts and automation-first operations.
- Practical experience or working knowledge of:
- Jenkins (pipelines, agents, job troubleshooting)
- Terraform (modules, state, plans, applies)
- AWS core services (IAM, compute, networking)
- Ability to learn new cloud platforms and services quickly.
- Clear communicator who can work effectively with engineers and service owners.
Ways of Working:
- Follow operational standards, change controls, and reliability practices.
- Focus on diagnosing issues, not just resolving symptoms.
- Continuously improve automation, documentation, and support outcomes.
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