Experienced Customer Service Representative – Hybrid Role at arenaflex

At arenaflex, we're dedicated to creating a world of health and wellness around every individual, surrounded by passionate colleagues who are committed to transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues who care for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Job Summary:

We're seeking an experienced Customer Service Representative to join our team at arenaflex in Franklin, Tennessee. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring a high level of customer satisfaction and loyalty. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

- Operate as a representative of arenaflex by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services. - Ensure that every customer is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty. - Identify and evaluate appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. - Follow established procedures to meet customer needs and successfully enhance arenaflex's brand recognition and competitive advantage in the industry. - Handle the answering of questions regarding A&H and FE plans so that our customers better understand their coverage. - Communicate effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved. - Perform required tasks using tools available to recall necessary information. - Document all customer correspondence and maintain confidential records of customer information. - Meet all company set metrics. - Maintain a first call resolution mindset.

Required Qualifications:

- 6+ months previous call center experience or customer service. - Multitasking capability with superb time management. - Excellent verbal and written communication, active listening, and the ability to express information clearly. - Patience, empathy, and the ability to handle difficult customers professionally. - Basic computer skills and ability to navigate phone systems and software.

Preferred Qualifications:

- Experience with accident and health and whole life insurance. - Claims experience. - Working knowledge of problem-solving and decision-making skills.

Education:

- High school diploma or up to 1 year equivalent experience.

Work Environment and Company Culture:

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity, respect, and compassion. We offer a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families.

Benefits:

- Affordable medical plan options. - 401(k) plan (including matching company contributions). - Employee stock purchase plan. - No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Compensation:

The typical pay range for this role is $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our colleagues grow and develop their skills and careers. We offer a range of training and development programs, including on-the-job training, mentorship, and leadership development opportunities. We also provide access to online learning platforms and resources to help our colleagues stay up-to-date with the latest industry trends and best practices.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer:

arenaflex is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job