Experienced External Support Engineer – Content Tools and Workflow Expert

At arenaflex, we're revolutionizing the way content creation teams collaborate and thrive. As an External Support Engineer, you'll be the bridge between our content teams and the tools engineering team, providing top-notch technical support, creating reference materials, and driving workflow improvements. If you're passionate about delivering exceptional user experiences and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of what's possible with cutting-edge technology and creative storytelling. Our team of experts is dedicated to providing the best possible tools and support for our content creation teams, enabling them to focus on what they do best – creating amazing content that captivates audiences worldwide.

Job Summary

As an External Support Engineer, you'll be responsible for providing technical support to content teams, creating reference materials, and driving workflow improvements. You'll work closely with our tools engineering team to resolve issues, advocate for tool improvements, and partner with other engineers to develop new tools and processes. If you're a team player with excellent communication skills, a positive attitude, and a passion for problem-solving, we want to hear from you.

Essential Functions/Responsibilities

* Provide technical support to content teams in regard to use of content tools, including troubleshooting and resolving issues

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organizational skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Experience with Jira, Confluence, or other defect-tracking software
• iOS and Android mobile development experience
• Unity 3D game and tool development experience

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• 5 years experience in delivering production-level code in a professional environment

Position Type/Expected Hours of Work

Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings etc. during this time. We're a flexible and remote-friendly team, and we're open to discussing flexible work arrangements that suit your needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading innovator in the entertainment industry
• Collaborative and dynamic work environment
• Flexible work arrangements and remote work options
• Professional development and growth opportunities
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional user experiences and have a knack for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job