Experienced Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're more than a global ecommerce leader – we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.

About the Role

As an Experienced Customer Service Representative at arenaflex, you will be working in a fast-paced, dynamic environment that requires a high level of empathy, emotional intelligence, and technical skills. You will be responsible for providing exceptional customer service to our clients, resolving complex issues, and driving brand loyalty.

Key Responsibilities:

- Work in an environment that is challenging, fast-paced, with a high volume of inbound phone-based contacts - Drive clarity and ask probing questions to identify the root cause of complex issues - Convey realistic expectations about next steps and actions, while identifying the best resolution for arenaflex, the buyer, and the seller - Demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages - Apply own judgment in certain cases to proactively find a resolution when not immediately available - Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more

You Are:

- Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday - Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers - Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities - Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners - Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights - Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree

To Be Successful (Requirements):

- 2+ years of call center or relevant customer service experience - A stellar communicator, with high level of empathy and emotional intelligence - Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches - You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations - Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages - Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Work From Home Requirements:

- Must Be Located in Texas - Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children, and other adults - Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours - Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) - Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

What's Next?

Thanks for taking the first step in starting your career with arenaflex. We look forward to reviewing your application! We have multiple steps in our process. If you are selected to move forward, you will be contacted via email and asked to complete an online skills assessment.

Benefits and Compensation:

- Starting pay of $21.50/hr with differentials for swing and weekend shifts - Benefits on Day 1 (Medical, Dental, Vision Insurance) - 16+ Days of Paid Time Off - arenaflex Sabbatical- Every 5 years, receive 4 weeks off at 100% pay - Teammates receive quarterly performance bonuses and yearly performance raises The base pay range for this position is expected in the range below: $30,800 - $52,900 Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).

Disclaimer:

Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible.

Accessibility Statement:

View our accessibility statement to learn more about arenaflex's commitment to ensuring digital accessibility for people with disabilities. Apply for this job