Experienced Customer Support Advisor – Remote Opportunity with arenaflex
We are seeking a passionate and skilled Customer Support Advisor to join our team at arenaflex. This is an exciting remote opportunity with an immediate start, offering a competitive salary and a chance to grow your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence. We empower every business, professional, and consumer to achieve more every day. Our mission is to deliver exceptional customer experiences, and we're looking for talented individuals like you to help us achieve this goal.
Key Responsibilities
As a Customer Support Advisor at arenaflex, you will be responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address customer or sales representative issues. Your key responsibilities will include:
- Resolving problems and proactively recommending the right products, services, and solutions to resolve customer or sales representative issues
- Taking appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative
- Assisting with any additional service area based on business needs or performing special projects as needed
- Answering inbound email contacts from customers
- Assisting customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays, and other service inquiries
- Answering inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives
- Assisting sales representatives with inquiries related to ordering, products, services, returns or exchanges, delivery delays, or other service inquiries
- Documenting and reporting any errors in pricing, product descriptions, unit of measure, product availability, or other service opportunities that do not meet company standards and escalating critical issues
- Other duties and responsibilities as assigned
Education and Experience
To be successful in this role, you will need:
- A High School diploma or equivalent, with a Bachelor's degree in Customer Service, Marketing, or a related field preferred
- Minimum 1-3 years of experience in Sales Support, Sales Operations, or a related field
- Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
- Excellent verbal and written communication skills
- Ability to work as a team player
- Time Management skills, ability to multi-task
- Organizational skills
- Good customer negotiation skills
- Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
- Excellent communication in English (written and verbal) and interpersonal skills
- Strong customer service orientation
- Self-Starter Analytical
- Able to succeed in an ambiguous environment
Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong customer service orientation and ability to provide exceptional customer experiences
- Ability to work independently and as part of a team
- Strong technical skills, including proficiency in computer software and technology
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:
- On-the-job training and mentorship
- Access to online training and development resources
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Our company culture is built on the following values:
- Customer Focus: We are committed to delivering exceptional customer experiences and exceeding customer expectations.
- Collaboration: We work together as a team to achieve our goals and support each other in our roles.
- Innovation: We encourage creativity, innovation, and experimentation to drive business growth and improvement.
- Integrity: We operate with integrity, honesty, and transparency in all our interactions and decisions.
- Respect: We treat each other with respect, dignity, and kindness, and value diversity, equity, and inclusion.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and a range of benefits, including:
- Competitive salary range: $40k - $55k per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing equal employment opportunities in all employment practices and will consider for employment qualified applicants with arrest and conviction records. City & County of San Francisco Fair Chance Ordinance. Apply To This Job Apply for this job