Experienced Full Stack Customer Service Representative – Overnight Loan Approvals and Customer Support

At arenaflex, we're on a mission to revolutionize the way people access financial services. As a leading provider of innovative lending solutions, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking a highly skilled and motivated Customer Service Representative to join our team, working remotely in a 3rd shift schedule from 11pm to 7am.

About arenaflex

arenaflex is a forward-thinking financial institution that's dedicated to making a positive impact on people's lives. Our team of experts is passionate about providing accessible and affordable financial solutions that empower individuals and families to achieve their goals. With a strong focus on customer satisfaction, we're constantly striving to improve our services and processes to ensure that our customers receive the best possible experience.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in helping qualified applicants obtain loans in a timely manner while protecting our organization's credibility. You'll be responsible for performing approvals of consumer loans, making payment arrangements, and providing exceptional customer support to our clients. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Make outbound and receive inbound calls to communicate with customers and potential clients

• Consistently and accurately document all information pertaining to accounts, using basic business math to solve problems
• Speak clearly, concisely, and effectively, listening to and understanding information and ideas as presented verbally
• Maintain a manner that shows sensitivity, tact, and professionalism when speaking to customers
• Follow written and/or verbal instructions, working within the laws, rules, regulations, policies, and/or procedures
• Process card payments accurately and perform the initial approval of potential borrowers by thoroughly examining their applications through multiple software systems
• Review applicants to evaluate their eligibility for loan, following up with customers to clarify important points
• Finalize loan details and keep customers informed of rules and obligations
• Remain up to speed regarding lending and other financial services, creating and renewing records as needed
• Identify customer needs, exploring all options available to customers
• Ability to work in a fast-paced, team-oriented environment, and change quickly with the needs of the company
• Ability to multi-task by speaking with customers and typing notes simultaneously
• Meet monthly individual goals as set by management

Essential Qualifications

* High school diploma or equivalent required; relevant experience in customer service or a related field preferred

• Excellent customer service skills, with the ability to remain calm and courteous under pressure
• Exceptional verbal and written communication skills, with the ability to navigate tense situations
• Proficient with technology, especially computers, software applications, and phone systems
• Ability to work in a remote environment, with minimal supervision

Preferred Qualifications

* Associate's or bachelor's degree in a related field, such as business or finance

• Previous experience in customer service, sales, or a related field
• Proficient use of MS: Word, Excel, PowerPoint, Outlook, and cloud-based storage
• Experience working in a fast-paced, team-oriented environment

Technical Skills

* Proficient use of MS: Word, Excel, PowerPoint, Outlook

• Proficient user of the Internet and cloud-based storage
• Familiarity with customer relationship management (CRM) software and other relevant tools

Working Conditions / Physical Demands

* Must be able to sit for long periods of time, talking and listening constantly

• Sitting for extended periods of time
• Shift: 11:00 pm to 7:00 am (remote after initial 1-week training period)
• Fully remote after initial 1-week training period (training will be 8am-5pm M-F during 1st week)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members
• Opportunities for advancement to leadership roles or specialized positions
• Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about providing exceptional customer experiences, and we're committed to creating a work environment that's supportive, collaborative, and fun. As a remote employee, you'll have the flexibility to work from the comfort of your own home, with minimal supervision.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Overtime pay for hours worked beyond 40 hours per week
• Health insurance, including medical, dental, and vision coverage
• Retirement savings plan, including 401(k) matching
• Paid time off, including vacation, sick leave, and holidays
• Access to employee discounts and perks, including gym memberships and meal delivery services

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you! Apply Now Apply for this job