Experienced Customer Service Representative – Fitness Programs (Remote, $15-$16/hour)

At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of innovative health and wellness solutions, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Customer Service Representative – Fitness Programs, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide for our Fitness Programs.

About arenaflex

arenaflex is a dynamic and rapidly growing company that's revolutionizing the health and wellness industry. With a strong commitment to innovation, quality, and customer satisfaction, we're dedicated to helping individuals achieve their health and wellness goals. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.

Responsibilities

As a Customer Service Representative – Fitness Programs, you'll be responsible for:

• Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
• Answering incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner
• Ascertaining the nature of the call and recording information in the appropriate system
• Providing answers to member questions by following standard policies and procedures
• Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers
• Coordinating collection of necessary information, including member co-pays or payments when necessary
• Forwarding documentation to Research Team for follow-up if issue requires additional action
• Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
• Researching unique questions using all available resources and referring difficult issues to Supervisor for appropriate answers
• Handling all issues requiring additional action within the necessary timeframes
• Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Exercising strict confidentiality in all matters relating to the member experience with the Fitness program
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel
• Responding to requests from other arenaflex department personnel, contacting clubs and members as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• One-year experience performing customer service duties; inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience with MS Office
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Ability to maintain confidentiality and handle sensitive information

Core Competencies

As a Customer Service Representative – Fitness Programs, you'll need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Excellent customer service skills to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in verbal and written form
• Ability to travel within the facility (remote work environment)
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

This role is based in a remote work environment, requiring:

• Ability to work from home in a designated work area with company-provided technology equipment
• Stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed)

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating an inclusive and diverse work environment that values and respects all individuals. We welcome applications from qualified individuals with disabilities or disabled veterans.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online career center. We can't wait to hear from you! Apply for this job