Director - Customer Strategic Insights at arenaflex

Join the Customer Strategic Insights team at arenaflex, a pioneering organization in the Foodservice and On-Premise (FSOP) industry, as we drive the marketplace with Customer teams through best-in-class insights, strategy, and storytelling. As a Director, you will play a pivotal role in leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations. If you're a strategic thinker with a passion for customer-centricity, we want to hear from you.

About arenaflex

arenaflex is a global leader in the beverage industry, with a rich history of innovation and a commitment to refreshing the world and making a difference. Our company is built on a foundation of diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone can thrive. With a focus on four key behaviors – curious, empowered, inclusive, and agile – we're constantly pushing the boundaries of what's possible and striving for excellence in everything we do.

The Role

As a Director on our Customer Strategic Insights team, you will be responsible for leading category management and guest insights projects, working closely with our Growth, Customer Marketing, and Sales organizations. You will be a key player in developing strategies and tactics to maximize opportunities for our customers, categories, and arenaflex. This will involve:

• Department Subject Matter Experts: Leading by example with FSOP analytics/data asset tools and resources, and serving as a subject matter expert in category management and guest insights.
• Insights Generators: Storytelling on the state of FSOP category and customer landscape with our Customer teams, and role-modeling the usage of analytic assets.
• Customer Collaborators: Focusing on strategic and informed customer business planning, ongoing customer commitment, and assortment strategies with key portfolio customers.
• Network Promoters: Syncing with Human Insights, Retail Category Leadership, Planning & Strategy Departments, and our broader Customer Value and Growth department for consistent messaging.
• Capability Advocates: Aligning with Platform Services, Retail Category Leadership, and Human Insights to assure NAOU remains at the forefront of Analytic/Data Assets in FSOP.

Experience

To be successful in this role, you will need:

• 8+ years of work experience, preferably in the CPG industry.
• A Bachelor's degree, with an MBA or other advanced degree preferred.
• Regular customer engagement, with a background of owning and using primary research projects and budgets.
• A mix of strong analytical, project management, and storytelling experiences.
• Experience with Foodservice and On-Premise, preferably with a proven track record of delivering sustainable results.

Technical/Functional Skills

You will need to be proficient in:

• Heavy usage of arenaflex Foodservice data sources and subscribed platforms (DINE, CBL, Circana, Datassential, Technomic, Mintel, Euromonitor, Placer.AI, MRI Simmons, Statista).
• Willingness to learn new tools/solutions and become an active ambassador of new programs.
• Advanced strategic thinking, including framing of issues, solutions, and paths to implementation.
• Business planning, inclusive of corporate and customer needs/considerations.
• Highly analytical, incorporating market and customer research, financials, customer & sales team feedback.
• Ability to collaborate with key internal/external cross-functionals; effectively influencing a wide variety of stakeholders.
• Strong ability to manage multiple deadlines from different stakeholders, and ability to prioritize the highest leverage opportunities.
• Effective communication & building relationships at all organizational levels.
• Ability to champion initiatives end to end.
• Leadership of fielding primary qualitative and quantitative research; connecting business needs to appropriate research methods, and extracting strategic, actionable value from studies.

What We Offer

As a Director on our Customer Strategic Insights team, you will have the opportunity to work on the most recognized brand in the world, with exposure to world-class leaders and a creative team culture that supports taking risks and innovation. You will also have access to a range of benefits, including:

• A competitive salary range of $160,000 - $186,000.
• A full range of medical, financial, and/or other benefits, dependent on the position.
• Annual Incentive Reference Value Percentage: 30.
• Opportunities for career growth and development, with a focus on continuous learning and improvement.

How to Apply

If you're a strategic thinker with a passion for customer-centricity, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.

About Our Hiring Process

At arenaflex, we're committed to creating a workplace where everyone can thrive. Our hiring process is designed to be inclusive and accessible, with a focus on finding the best candidates for the role. We use a variety of tools and techniques to assess candidates, including:

• Initial screening and resume review.
• Phone or video interviews.
• In-person interviews.
• Skills assessments and tests.
• Reference checks.

We're committed to providing a positive and supportive experience for all candidates, and we encourage you to reach out to us if you have any questions or concerns about the process.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Apply for this job