Experienced Customer Service Team Member – Full Time, Days at arenaflex
Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is a leading digital bank on a mission to disrupt the banking industry, and we're looking for talented individuals to join our Customer Service Team.
About arenaflex
arenaflex is a FinTech organisation that's revolutionising the way people manage their finances. Our app is designed to help customers live a healthier financial life, and we're committed to providing exceptional customer service to support them every step of the way. As a Customer Service Team Member at arenaflex, you'll be at the forefront of this mission, working closely with our customers to resolve their queries, address their concerns, and provide them with the best possible service.
The Role
As a Customer Service Team Member at arenaflex, you'll be responsible for providing exceptional customer service via phone, email, live chat, and social media. You'll be the point of contact for our customers, and your role will be to respond to their queries, resolve their issues, and provide them with solutions that benefit their financial lives. You'll work closely with our customers to understand their needs, provide tailored support, and ensure that they receive the best possible service.
Key Responsibilities
* Provide exceptional customer service via phone, email, live chat, and social media
- Show ownership and accountability for offering solutions that help and benefit our customers
- Maintain high service standards and continually improve the service to our customers
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement ethos within the contact centre
- Actively seek to improve processes and workflows
- Work well within a dynamic team environment
What We're Looking For
* Excellent written and verbal communication skills
- Ability to work in a changing environment and adapt to new situations
- Basic IT skills to navigate our laptops (usually Apple Mac) and systems
- Comfortable talking to customers however they choose to reach out
- Resilience and ability to deal with irate and unsatisfied customers
- Passion for delivering exceptional customer experiences
- Ability to work in a team environment and collaborate with colleagues
- Basic knowledge of financial products and services (training will be provided)
What We Offer
* Competitive salary of £26,500
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company-enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care
- Partner benefits including discounts with Waitrose, Mr & Mrs Smith, and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
Our Culture
* We're a FinTech organisation that's passionate about innovation and disruption
- We're committed to delivering exceptional customer experiences and making a real difference in people's lives
- We're a dynamic and fast-paced environment where no two days are the same
- We're proud of our ongoing efforts to foster diversity and inclusion in the workplace
- We're an equal opportunity employer and welcome applications from all backgrounds and experiences
The Recruitment Process
* Once we've reviewed your application, we'll be in touch to let you know if we're progressing your application further or not
- If progressed, we'll invite you to book a call with someone from our talent acquisition team
- After the call, if the role seems like the right fit, we'll invite you for a final stage video interview with a Team Leader from our Customer Services team
- The interview will be made up of Q&A questions, role-play activity, and a written communication exercise
Training and Development
* We have a comprehensive 6-week training programme that's designed to equip you with the skills and knowledge you need to succeed in this role
- You'll receive regular feedback and coaching to ensure you're giving our customers the best possible service
- We're committed to ongoing training and development, and we'll provide you with opportunities to learn and grow with us
Why Join arenaflex?
* We're a FinTech organisation that's revolutionising the way people manage their finances
- We're committed to delivering exceptional customer experiences and making a real difference in people's lives
- We're a dynamic and fast-paced environment where no two days are the same
- We're proud of our ongoing efforts to foster diversity and inclusion in the workplace
- We're an equal opportunity employer and welcome applications from all backgrounds and experiences
If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now to join our Customer Service Team at arenaflex and be part of our mission to radically reshape banking.
How to Apply
To apply for this role, please submit your application through our website. We can't wait to hear from you!
Equal Opportunities Employer
arenaflex is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity and inclusion in the workplace. Individuals seeking employment at arenaflex are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Privacy Notice
By submitting your application, you agree that arenaflex may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Apply for this job