Experienced Virtual Design Chat Consultant - Las Vegas In Center
Join arenaflex, a leading retail company, as a Virtual Design Chat Consultant in our Las Vegas In Center. As a key member of our Design Team, you will play a crucial role in assisting customers on our new online platform, providing exceptional customer service, and utilizing your design expertise to help customers create their dream homes.
About arenaflex
arenaflex is a renowned retail company that offers a wide range of high-quality products, including furniture, home decor, and kitchenware. With a strong commitment to customer satisfaction and employee development, we strive to create a positive and inclusive work environment that fosters growth and success.
Job Summary
As a Virtual Design Chat Consultant, you will be responsible for monitoring a web-based chat console and responding to chat requests via instant messaging from consumers shopping on various clients' websites. You will specifically focus on chats to support the Design team by assisting customers with creating their dream space and closing the deal on their design purchases.
Key Responsibilities
* Troubleshoot, answer text chats, and respond within 5 seconds to live chat requests
- Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
- Work closely with other departments to resolve issues, including but not limited to service calls for all brands
- Assist with developing written customer responses
- Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
- Project a professional company image through text chat interaction
- Provide visitors with product or service information
- Promote arenaflex products and/or services in a positive way
- Categorize and assign chat sessions appropriately
- Perform other duties assigned
Benefits
* 40% Discount on most merchandise
- Fun contests / rewards and recognition programs
- Paid Training from the comfort of your home
- Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
- Pay = $21.00/hr *In Center rate only! Compensation may differ due to individual state wage requirements*
Essential Functions
* Troubleshoot, answer text chats, and respond within 5 seconds to live chat requests
- Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
- Work closely with other departments to resolve issues, including but not limited to service calls for all brands
- Assist with developing written customer responses
- Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
- Project a professional company image through text chat interaction
- Provide visitors with product or service information
- Promote arenaflex products and/or services in a positive way
- Categorize and assign chat sessions appropriately
- Perform other duties assigned
Qualifications
* 3+ months Design Experience Required
- High School diploma or GED
- Attention to detail with a superior customer service attitude
- Maintain confidentiality and professionalism at all times
- Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
- Strong written communication skills are required
- Enjoy working independently with excellent problem-solving and decision-making skills
- Good self-management and motivation
- Strong interpersonal skills
- Computer Savvy / Internet Research ability
- Must be experienced with instant messaging
- Ability to navigate websites and multiple systems while maintaining multiple written conversations
- Computer literate with the ability to type minimum 35 wpm
- Practice active listening skills
- MUST be confident to communicate in English (written and verbal)
Important Facts
* Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
- MUST be willing to commute to our Las Vegas Call Center, where all equipment is provided to work within our care center
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
- A chance to work with a leading retail company and contribute to its success
How to Apply
If you are a motivated and customer-focused individual with a passion for design, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex Recruitment Team](mailto:[email protected]). We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.
Contact Us
If you have any questions or require further information, please do not hesitate to contact our Recruitment Team at [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job