Experienced Bi-Lingual Customer Service Representative – English & Spanish – Remote Opportunity at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences in both English and Spanish? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Bi-Lingual Customer Service Representative. As a key member of our team, you will be the voice of arenaflex, providing world-class support to our customers and driving unsolicited, positive word-of-mouth advertising for our brand.

About arenaflex

arenaflex is a leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. As a member of our team, you will be part of a high-performing team who are empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Job Description

As an Experienced Bi-Lingual Customer Service Representative, you will be responsible for delivering exceptional customer experiences in both English and Spanish. You will manage inbound calls from customers to resolve product and technical support issues, negotiate solutions in challenging situations, and maintain professional composure during interactions. You will also achieve daily metrics in call quality, call management, and productivity standards consistently, while adhering to all processes and procedures.

Key Responsibilities:

* Deliver a consumer experience that drives unsolicited, positive word-of-mouth advertisement for arenaflex

• Manage inbound calls from Spanish and/or English speaking customers from the US and US territories
• Manage inbound calls from customers to resolve product and technical support issues
• Efficiently use technology to assist customers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product
• Negotiate solutions in challenging/sensitive customer situations that have a positive outcome for both the customer and arenaflex
• Maintain professional composure during interactions
• Achieve daily metrics in call quality, call management, and productivity standards consistently, while adhering to all processes and procedures
• Record customer demographics, product information, and troubleshooting efforts as required
• Perform other duties and/or special assignments as needed

Qualifications:

* High School diploma or equivalent required

• 2 years experience in a contact center or other fast-paced customer service environment required
• Excellent professional communication skills required, both verbal and written
• Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
• Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation
• Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
• Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy

Preferred Qualifications:

* Associate’s or Bachelor's degree is preferred

• Prior ERP (SAP, Oracle, etc.) experience preferred

Additional Information:

* arenaflex believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $31K USD - $44K USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• arenaflex offers comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, inclusive fertility / adoption benefits, and more.
• arenaflex is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer. arenaflex evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

arenaflex is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [insert email address] and let us know the nature of your request along with your contact information.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for the job now! Apply for this job Apply for this job